Customer Success Manager Architect
6 days ago
**Introduction**
A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems.
**Your Role and Responsibilities**
A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way.
With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.
With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM's products.
We're passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing and our clients are thriving. To help ensure this win-win outcome, a 'day-in-the life' of this role may include, but not be limited to
- Understanding clients' main challenges, and becoming a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.
- Facilitating use case exploration and business framing workshops, and creating client value realization models.
- Leading technical conversations that persuade clients to act based on requirements and value provided by IBM's solutions.
- Creating post-deployment customer success plans, that continually increase post-launch, active user adoption of IBM's products.
**Required Technical and Professional Expertise**
- A provable track record of being the technical expert (e.g., Engineer or equivalent) in complex, successfully closed Technology sales cycles.
- Solid experience of using agile best practices to successfully deliver in a way that's both nimble and fast.
- Demonstrable success of communication and personal relationship development at all levels - from engineers to CIOs.
- Can demonstrate a natural bias towards self-motivation and initiative in addition to navigating data and people to find answers and present solutions.
**Preferred Technical and Professional Expertise**
- Experience working with a broad spectrum of technology solutions - Cloud, Data & AI etc. (training in IBM's products will be provided).
- Experience working in sales of software, SaaS / IaaS / PaaS and/or Cloud.
**About Business Unit**
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.
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