Cloud Service Operations Manager

**Responsibilities**: - Delivering and executing automated and secured cloud infrastructure solutions. - Involving in technical discussions and providing guidelines for stakeholders. - Performing system administration tasks like administration of operating systems, networks, web servers, storages and database management systems. - Performing migration of...

**Cloud Engineer** Cloud Softway is here to help clients adopt the cloud to enable business and digital innovation. We are obsessed with our client's digital transformation journey, making it as seamless as possible and ensuring all their business needs are met. We ensure all needs are met by providing skillful talents and expertise across worldwide...

The Cloud Operations Engineer will be part of our growing Cloud Managed Services team, responsible for operating and managing various types of customer workloads in the cloud. The post will also require experience with microservices architecture, CI/CD infrastructure technologies, and techniques. **RESPONSIBILITIES** - Responsible for meeting (SLAs) and...

Responsible for meeting (SLAs) and (KPIs) for all cloud-managed services operations. - Handle all customer service and change requests in areas such as infrastructure, operating system, DevOps, security, and others. - Follow ITIL best practices while dealing with incidents, service requests, event management, and problem management. - Operate within our...

Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** - As an Expert Service Operations, you will Work with process owners to develop operational improvement plans against SITA business expectations and customer requirements in line with Lean and Six Sigma...

**Technical Account Manager** Cloud Softway is here to help clients adopt the cloud to enable business and digital innovation. We are obsessed with our client's digital transformation journey, making it as seamless as possible and ensuring all their business needs are met. We ensure all needs are met by providing skillful talents and expertise across...

**About the role**: You are part of a team composed of cloud computing engineers and technical project managers. - You qualify and perform the change requests received from the customers. - You launch some troubleshooting actions and restore the service when trouble tickets are opened by the customers. You provide some information to customers on a regular...

Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers, perform all Service Operations activities according to SITA...

**votre rôle**: As a UC & Cloud Crisis Manager, you will lead and coordinate incident management /Crisis Management activities for VIP customers, focusing on incidents related to UC & Cloud solutions. Serving as the primary contact and major incident leader, your role is pivotal in ensuring efficient incident resolution and acting as a bridge leader during...

**We help the world run better** **What you will do** As a Technical Service Manager you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. TSMs play a critical part in helping our customers accelerate their cloud...

**About the role**: Reporting to the Head of Evolution Platforms Expertise Egypt. As the Head of the Hyperscalers Team under the Cloud Native organization, you will be responsible for ensuring top-quality operational management of all Build and Run Activities, plus full responsibility for Operation resources along the SREs and Operation Leads who will be...

**About the role**: Key tasks and responsibilities: - Troubleshooting and resolving high complexity customer faults. - Provide next level technical support for Level 1 Specialists. - When resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve. - Perform service changes by assessing risk and implementing...

Role purpose: Drive the Cloud and Security roadmap, product development of the different Cloud and Security Products families, Services categories, and technologies; to ensure delivering world class customer experience that put Vodafone Egypt as a market leader in the Cloud and Security business. Also to help the customer in his digital transformation...

**Join Our Team as a Passionate SecOps Cloud Engineer!** **Requirements**: **Responsibilities**: - Follow ITIL best practices while dealing with incidents, service requests, event management, problem management, and other problems. - Create automation scripts to deploy and manage solutions on the cloud in all life cycle stages, practicing IaaS, PaaS, SaaS,...

**Project Planning and Execution**: Develop comprehensive project plans, timelines, and budgets for cloud infrastructure migration projects. Coordinate with stakeholders to define project scope, objectives, and deliverables. Execute projects according to established methodologies and best practices, ensuring adherence to timelines and budget...

Role purpose: Drive the Cloud and Security roadmap, product development of the different Cloud and Security Products families, Services categories, and technologies; to ensure delivering world class customer experience that put Vodafone Egypt as a market leader in the Cloud and Security business. Also to help the customer in his digital transformation...

**General Summary**: As a Project Manager, you will oversee the company’s technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. Also, you will work with the technical team and inspire them to reach their goals. Oversee projects developed by our business on various Salesforce...

Details Required Experience 3+ Department Business Operations & Support Services Career Level Position Location Cairo / Alexandria **Skills**: - Python Jira Integration testing CloudOps agile Automation Testing Internet research and analysis integrations Requirements and responsibilities Job Description: Jira Cloud Administrator Position Overview: As a...

**About the role**: **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level technical support and escalation - Communicate planned/unplanned outages to end users - Provide workarounds for major issues until permanent fix is delivered - Providing L2 support for the cloud...

**votre rôle**: - Responsible for the hiring, onboarding and upskilling of the team. - Creating a productive work environment for the team using appropriate strategies and tools. - Planning and organize workloads and delegating tasks for the whole team. - Communicating goals and deadlines to team members. - Assessing team performance and providing feedback...