Cloud Operation Engineer
6 months ago
The Cloud Operations Engineer will be part of our growing Cloud Managed Services team, responsible for operating and managing various types of customer workloads in the cloud.
The post will also require experience with microservices architecture, CI/CD infrastructure technologies, and techniques.
**RESPONSIBILITIES**
- Responsible for meeting (SLAs) and (KPIs) for all cloud-managed services operations.
- Handle all customer service and change requests in areas such as infrastructure, operating system, DevOps, security, and others.
- Follow ITIL best practices while dealing with incidents, service requests, event management, problem management.
- Operate within our Cloud Operations Center to ensure the availability, performance, and security of cloud-based services for our clients.
- Monitor and manage cloud infrastructure.
- Implement best practices for maintaining cloud resources.
- Perform troubleshooting and root cause analysis for technical issues.
- Utilize automation tools and scripts to streamline operational tasks and ensure efficiency.
**Requirements**:
- Bachelor’s degree in computer science, Information Security, or a related field.
- Minimum 2 years of hands-on experience on one of the hyperscalers (AWS - GCP - Azure).
- Excellent troubleshooting and innovative problem-solving abilities, as well as the ability to act quickly.
- Good understanding of Containers, Docker, and Kubernetes.
- Good Operating systems experience managing, upgrading, and implementing (Linux - MS).
- Solid experience managing and developing CICD pipelines and IaC.
- Solid understanding of structured text like JSON, YAML, and XML.
- Good scripting experience with Python, Java, GO, Perl, or etc.
- Solid understanding of cloud architecture, networking, security, and best practices.
- ITIL Certification is a Plus.
- Relevant (Administrator and or architect) Cloud Technical Certifications on hyperscalers (AWS - GCP - Azure).
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