Service and Aftersales Specialist

7 months ago


مصر, Egypt Pure Watercraft Full time

The Service and Aftersales Specialist will be responsible for developing and managing all aspects of the customer service and aftersales process, including identifying service requirements, implementing service documentations, developing a service network, and coordinating service requests. Your primary objective will be to deliver outstanding customer satisfaction by creating a service workstream that will allow our teams to provide the necessary services to our customers.
- Location: Remote
- Employment Type: Full Time, Contractor
- Up to 10% travel required
- We also offer equity

What You’ll “Mostly” Do
- Understand service requirements for Pure Watercraft products and create a service workstream and manual
- Coordinate the requests for necessarily tooling and equipment needed for service requirements
- Collaborate with internal teams, including Customer Team and Supply Chain, to investigate customer service needs and identify tooling requirements for our service team
- Maintain accurate and up-to-date records of customer interactions, service requests, and issue resolution using our CRM system
- Identify opportunities to improve service delivery, recommending and implementing process enhancements and support tools to optimize customer satisfaction
- Collaborate with cross-functional teams to contribute to the development of technical documentation, including FAQs, troubleshooting guides, and instructional materials
- Stay up-to-date with product developments, industry trends, and competitor offerings to provide valuable insights and recommendations to the team

What We Look For First:

- Bachelor's degree in Engineering, Business, or equivalent practical experience
- Proven experience in Service and Aftersales or similar role, preferably within the marine industry
- Proven experience in developing service procedures and networks, preferably in a similar industry
- Ability to interpret and produce CAD models/drawings
- Strong mechanical understanding of product serviceability
- Strong technical aptitude with the ability to understand and troubleshoot mechanical and electrical systems
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Proficient computer skills and experience using CRM software or similar customer support tools
- Strong problem-solving abilities with a keen attention to detail
- Self-motivated, proactive, and able to work independently as well as in a team environment

Bonus Superpowers:

- Fast-growing startup experience
- Familiarity with electric propulsion systems or boating experience

Pay: From E£9,000.00 per month



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