Cdk Autoline Dms Analyst

6 days ago

مصر, Egypt Terranova SHRP Full time

Autoline Drive Application Analyst - Support all modules

As a part of the support team, address user queries, troubleshoot and provide accurate resolutions for issues pertaining to DMS -Autoline
- Recording cases on the system, performing diagnostics; problem solving; writing up conclusions
- Assisting in project work and work in tandem with other departments to provide solutions to business requirements
- At all times ensure transparent communication with the IT Manager and senior members of the support team to address any sensitive issues.
- Following industry best practices

**Essential experience for the Application Support Analyst (Support, Customer service, Kestrel)**:

- Prior exposure in Autoline drive and Rev 8 support
- Hands-on experience in the Sales, Aftersales and CRM processes
- Demonstrated experience in Database structures and files
- Strong customer service ethos
- Strong communication skills, written and verbal
- Open-minded and flexible.

**Desirable**:
Prior experience in Autoline implementation or at least support

Sound understanding of the automotive sales and aftersales function

**Salary**: From E£15,000.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Autoline Drive: 4 years (required)

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