Front Desk Agent
7 months ago
Company Description
Novotel Cairo El Borg Hotel.
**Job Description**:
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Provide a warm welcome to guests and assists Guests’ according to brand standards.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
- Attend to other duties as requested by Management and Supervisors.
- Encourages customer loyalty by promoting ALL (Accor - Live - Limitless) loyalty programme.
**Qualifications**:
- Fluency in English, and at least one additional language.
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Minimum of 1 year previous Hotel experience is an asset. but fresh graduate is most welcome to apply.
- Have the ability to handle a multitude of tasks and Guest requests.
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program is an asset.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
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