Senior Technical Support Engineer
6 days ago
Details
Required Experience 4+
Department Business Operations & Support Services
Career Level
Position Location Cairo / Alexandria
**Skills**:
- Sql server
Javascript
HTML
Linux
Windows
Security Testing
Research Skills
SOAP
REST
MySQL
Oracle
TypeScript
Communication
Problem Solving
Security
English
Networks
troubleshooting
Technical Support
customer service
Excellent English
API
B2B
Team Work
AWS
MS Outlook
Oracle CLoud
Microsoft Office
Active Directory
Helpdesk
Details Orientation
Critical Thinking
Soft Skills
Linux OS
Application Support
EC2
Microsoft SQL
Requirements and responsibilities
**Description**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Operating system exposure (Windows), including familiarity with enterprise software environments and client-server architecture.
- MS SQL Database experience
- Some experience establishing and maintaining client - server environments, including troubleshooting configuration issues
- Customer service soft skills such as customer empathy, diplomacy, and problem ownership
- Ability to effectively communicate technical concepts to a variety of audiences with different levels of technical expertise
**Education and/or Experience**
- 4+ years of experience in a progressively more responsible technical role
- BS in Computer Science or related degree, or equivalent education plus relevant work experience.
**Language Skills**
- Ability to effectively communicate in the English language, both verbally and in writing.
- Ability to read and interpret technical journals, specifications, international technical standards, etc.
**Essential Technical Skills**
- Good knowledge of Networks
- Good knowledge of Linux
- MS SQL Database experience
- Familiarity with enterprise software environments and client-server architecture.
- Understanding Public Key Infrastructure as a whole
- Using PKI to secure access to systems
- Cryptography: Symmetric/Asymmetric Keys - SSL Certificates, and understanding Certificate Authorities
- OpenID Connect API standards and OAuth2
- Penetration Testing/Security Testing
- Load Balancing, Supporting High Availability (Including Cloud AWS/Azure or GCP experience)
- Mobile Application support (iOS/Android) + Involvement in SDKs, app building.
- Strong Networking/CCNA
- Linux Systems Administration (and Windows sysadmin)
- SQL/Database
- Strong API
- Cybersecurity/PKI exposure.
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