Vodafone Cash Operations Specialist

5 months ago


مصر, Egypt Vodafone Full time

**Role**:
1. Onboard new distribution channels and design operating model ensures optimum performance for all channels and customer touch points and reflects positively on Customers complains reports.

2. Manage end to end contracts life cycle ensuring full delivery to partner bank within the duration set by Central Bank of Egypt reflects positively on Missing Contracts reports.

3. Set operational framework and work closely with all stakeholders to continuously streamline all processes to support the business unit revenue, profit and quality targets.

4. Spearhead consumer products projects contributing to service enhancement, design operating models, robust technical support model and SLAs ensure highest availability and proactive issues detection reflects positively on incidents’ reports.

5. Manage all product’s foundations ensuring constant product availability across all channels in terms of Cash, E-money and system, improving customer complaint reports and product KPIs.
Core competencies, knowledge, and experience [max 5]:
1. Strong interpersonal skills, Internal & External Stakeholders management and communication skills
2. Strong analytical skills and critical eye
3. Change management skills.
4. Strong knowledge of Fintech market landscape, competitive environment and internal structure/processes.
5. Mobile Payments Eco system strong understanding
6. Problem solving and crisis management skill

**Qualifications**:
1. Onboard new distribution channels and design operating model ensures optimum performance for all channels and customer touch points and reflects positively on Customers complains reports.

2. Manage end to end contracts life cycle ensuring full delivery to partner bank within the duration set by Central Bank of Egypt reflects positively on Missing Contracts reports.

3. Set operational framework and work closely with all stakeholders to continuously streamline all processes to support the business unit revenue, profit and quality targets.

4. Spearhead consumer products projects contributing to service enhancement, design operating models, robust technical support model and SLAs ensure highest availability and proactive issues detection reflects positively on incidents’ reports.

5. Manage all product’s foundations ensuring constant product availability across all channels in terms of Cash, E-money and system, improving customer complaint reports and product KPIs.

Core competencies, knowledge, and experience:
1. Strong interpersonal skills, Internal & External Stakeholders management and communication skills
2. Strong analytical skills and critical eye
3. Change management skills.
4. Strong knowledge of Fintech market landscape, competitive environment and internal structure/processes.
5. Mobile Payments Eco system strong understanding
6. Problem solving and crisis management skill
Must have technical / professional qualifications:

- Project management
- Process design and service improvement
- Fintech/ Banking background is a plus
- Recon. & Settlement/ accounting basics.

**What's in it for you**:
**Together we can**:



  • مصر, Egypt Vodafone Full time

    **Description**: As a VF Cash Marketing Senior Specialist You will be responsible for managing and contributing to the growth of Vodafone Cash’s B2B segment by crafting propositions for businesses across multiple services offered to the merchants and enterprises and developing a unique experience along each service. **Job Responsibility**: - You will be...


  • مصر, Egypt Vodafone Full time

    **What you’ll do**: **Role purpose**: Reconciliation for retail stores Cash, Shorts and overs control **Key accountabilities and decision ownership** Proper detailed reconciliation for all retail stores cash transactions, - Challenging / enhance current process (Retail Stores Reconciliation) - Retail Stores Automation **Core competencies, knowledge and...


  • مصر, Egypt Vodafone Full time

    **Role purpose**:Head of Vodafone Foundation is responsible for setting the strategy and managing the execution of the Foundation’s projects & communication campaigns adhering to the Vodafone Group strategy and branding guidelines. The role of the operations & development manager is to position Vodafone Egypt Foundation as a brand built on Vodafone’s...


  • مصر, Egypt Vodafone Full time

    **Description**: We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and...


  • مصر, Egypt Vodafone Full time

    **Job Description**: We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure...

  • Store Representative

    5 months ago


    مصر, Egypt Vodafone Full time

    **What you’ll do**: Achieving sales target with quality processing orders and sales transactions as following: - new line activation voice & data. (prepaid, postpaid, enterprise). New handsets, accessories. Mnp. Mbb devices. Vf cash activation. Dsl new activation. Up-sell and cross-sell vodafone products & services. Up sell smart devices (ios &...

  • Store Advisor Suez

    5 months ago


    مصر, Egypt Vodafone Full time

    **Role Profile**: - Processing orders and Sales transactions as following: - New line activation Voice & Data. (Prepaid, Postpaid, Enterprise). - New handsets, accessories. - MNP. - MBB devices. - VF Cash activation. - DSL New activation. - Up-sell and cross-sell Vodafone products & services. - Up sell smart devices (IOS & Android). - Offering enterprise...

  • Store Advisor

    5 months ago


    مصر, Egypt Vodafone Full time

    **Role Profile**: - Processing orders and Sales transactions as following: - New line activation Voice & Data. (Prepaid, Postpaid, Enterprise). - New handsets, accessories. - MNP. - MBB devices. - VF Cash activation. - DSL New activation. - Up-sell and cross-sell Vodafone products & services. - Up sell smart devices (IOS & Android). - Offering enterprise...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: Deployment\Build Engineer is responsible for Assessing and Migrating customers resources, on-boarding Vodafone new customers on Vodafone AWS Reseller/ Vodafone managed Azure CSP and on other Vodafone tools. **Key accountabilities and decision ownership**: - Assessing and Migrating Vodafone customers’ resources from Microsoft direct /...


  • مصر, Egypt Vodafone Full time

    **Long Description**: - Employee Relations Specialist Job Role: - Keeps Vodafone Egypt side compliant with social insurance and labour laws related issues. - handle social insurance inspections. - Regular visits to social insurance office to encounter any challenges and problems. - Communicates and enhance business relationship with Social Insurance...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: The purpose of this role is to assure the in-life service operations performance of Vodafone’s strategic Products and Partners. Taking inputs from sources such as Product & Partner assessments, Partner feedback, performance data and stakeholder engagement you will build a prioritised backlog of performance improvement opportunities and...

  • Vf Cash Design

    5 months ago


    مصر, Egypt Vodafone Full time

    **Role Purpose**: - Act as architecture and design authority across fintech products in IT organization. - Leading Solution architect team for all Vodafone financial services. - Responsible of aligning Fintech and IT roadmaps with group strategy and guidelines. - In charge of resolving Technology disagreements among different IT teams. - Responsible of...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: Technical Ops expert for all Fixed Products for SME and Enterprise Customers in VF Italy. He/she will be responsible for steering the operation under supervision of the Sr. Supervisor to guarantee achieving Ops KPI. To provide Leaders and Vodafone Italy will all the required reporting (Daily, Weekly, Monthly) **Key accountabilities and...


  • مصر, Egypt Vodafone Full time

    **What you’ll do**: **Role Profile**: - Act as architecture and design authority across IT organization. - Responsible of aligning Fintech and IT roadmaps with group strategy and guidelines. - In charge of resolving Technology disagreements among different IT teams. - Responsible of auditing/review IT processes and solution. - Instruct/follow up on...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: Vodafone is seeking a talented Data-Driven insights Specialist to join our team and play a crucial role in bridging the gap between data and Products design. **Role Profile**: - Design and develop insightful daily, weekly, and monthly dashboards to communicate key performance indicators (KPIs) and user trends - Utilize data warehouse...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: - Billing support specialist providing L2 support for Technology & Business stakeholders. - Coordination and tracking of proactive & reactive operational activities and ensure that the services provided to customers are continuously available. - Performing to Service Level Agreement (SLA) performance levels. - Ensure the Billing system...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: The Strategic Partnerships Senior Specialist is responsible for building an ecosystem for Solutions providers and manage the business relationship & agreements with them to work with Vodafone solutions team. Offering an end-to-end service portfolio supporting Vodafone in their digital transformation journey. **Job Responsibility**: - Grow...

  • Bicc Product Owner

    7 months ago


    مصر, Egypt Vodafone Full time

    **Description**: - The Finance Services Lead provides expert knowledge to deliver the administration of Service Level Agreements (SLAs), ensuring the accurate and timely processing of all financial transactions, and maintaining and monitoring controls within the process, including the payroll function. The Finance Services Lead focusses on activities...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: The Partner Order Manager specialist is responsible for The Partner Order Manager (POM) is the direct contact with partner to handle invoices in the enterprise business. He\She is responsible for creating or checking the purchase request and fulfilling the preliminary work for creating the purchase order. The POM manages partner billing...


  • مصر, Egypt Vodafone Full time

    **What you’ll do**: - Maintain a reliable and highly available IT Data network infrastructure for all IT services across Vodafone Data Centers, VF Public Cloud, Call Centers, MTX sites, Retail stores & office buildings. **Job Requirements**: Technical skills: - B.Sc. Degree in communication / electronics engineering - Minimum has CCNP knowledge (CCNP...