Quality Assurance Team Leader
1 week ago
_**job Responsibilities**:_
- Audit all departments especially sales, C.S, and Translation transactions.
- Issuing Q.A guidelines.
- Monitor inbound & Outbound calls and evaluate agent’s performance concerning the quality of service offered through all channels.
- Provide clear insight into performance drivers and the levers which impact performance.
- Design the” Quality Standard policy”, to be guided by the concerned departments.
- Manage auditing processes of Sales, C.S, Operation departments, and extended supervision may be allowed according to the business needs.
- Give recommendations for process improvements based on the agent experience and feedback.
- Design quality rules and guidelines to achieve the highest performances with team managers.
- Give scores regarding each transaction or call.
- Compliance with the company rules, procedures and basic standards.
- Compile and track performance for teams and individuals.
- Check that all newly hired, acknowledged the quality control policy.
- Periodic update of the quality control policy.
- Show KPI results weekly or monthly, to help units’ managers to take an action.
- **job Requirements**:_
- Bachelor's degree
- Customer Service and Call Center industry full awareness
- 3 -5 Years of relevant experience.
- Strong Communication Skills.
- Strong Analytical Mindset.
- English and Arabic language fluency is a MUST
- Very good computer user.
- Tanta or nearby Residents only.
- **Work Condition**:_
- Full time,
- Morning shift only.
- Fixed Friday off.
Ability to commute/relocate:
- Tanta: Reliably commute or planning to relocate before starting work (required)
-
Quality Assurance Team Leader
7 days ago
مصر, Egypt EastNets Full time**Description**: The Quality Assurance team leader will lead and manage the Quality and delivery process for Eastnets products and projects. She/ He will develop innovative technical solutions that support Eastnets strategy and address Eastnets customer requirements. Lead and support less experienced QA engineers and report to management on their progress...
-
Quality Assurance Leader
1 week ago
مصر, Egypt On-Hire Full time**Title**:Quality Assurance Leader** **Reports to: Head of Manufacturing** **Location: Cairo - Badr Industrial Zone** **Industry: Food manufacturing** **Job Summary**: The Quality Assurance (QA) Leader will oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability...
-
Quality Assurance Team Leader
1 week ago
مصر, Egypt PetroApp Full timePlan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables. - Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPI. - Investigate reports of product quality issues and ensure resolution in accordance with company...
-
Quality Assurance Team Lead
4 weeks ago
مصر, Egypt BlackStone eIT Full time**Daily and Monthly Responsibilities** - Lead, mentor, and manage the quality assurance team to achieve departmental goals and objectives. - Develop and implement quality assurance strategies, policies, and procedures to ensure effective and efficient testing of software products. - Establish quality standards and best practices for software development and...
-
Quality Assurance
6 days ago
مصر, Egypt Egyptian Banks Company Full time1) Plan, initiate and implement Corporate customer satisfaction surveys & Analysis, including the following tasks: - Execute project Milestone and frequency of surveys requires by governance covering B2B and B2C scope - Vendors Relationships & Outsourcing Management - Analysis and insights - Follow up corrective action & drives continuous improvement...
-
Manager - Quality Assurance
6 days ago
مصر, Egypt Majid al Futtaim Properties Full time**ROLE SUMMARY** The purpose of the Quality Assurance position is to oversee Quality Assurance (QA) teams in each of MAF-GS's functions, including Finance, Human Capital, Government Relations, and Procurement. This requires ensuring that each function has a QA team member who reports to this role and collaborates with the team member within his designated...
-
Team Lead, Quality Assurance
2 weeks ago
مصر, Egypt Mrsool Full time**Role Description** The Quality Team Leader plays a critical role in ensuring the highest standards of quality and continuous improvement within the organization. They are responsible for leading a team of quality professionals and overseeing the implementation and maintenance of quality management systems and processes. **Key Responsibilities**: -...
-
Head of Quality Assurance
2 weeks ago
مصر, Egypt InstaShop Full timeInstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...
-
Quality Assurance Executive
1 week ago
مصر, Egypt Aramex Full time**Job Purpose**: - Quality assurance team continuously review and improve the design, performance, and efficiency of process to achieve highest productivity and proficiency levels. **Key Responsibilities**: - Audit on GCS cases, follow up and ensure End to End resolution. - Listen carefully to contact center calls and audit all info provided to...
-
Warehouse Team Leader
4 weeks ago
مصر, Egypt Youssef Allam Group Full timeWarehouse Team Leader **Responsibilities**: - Responsible for the control of the machines, spare parts and consumables in compliance with company policies and regulations. - Responsible for the proper handling and storing of machines, spare parts and consumables in the warehouse including proper labeling and identification. - Responsible for the proper...
-
Sales Quality Assurance
2 weeks ago
مصر, Egypt iSchool Full timeiSchool is currently seeking a detail-oriented and experienced Sales Quality Assurance specialist to join our team. As a Sales Quality Assurance specialist, you will play a critical role in ensuring the quality of our sales processes and customer interactions. You will be responsible for monitoring and evaluating sales calls, providing feedback and coaching...
-
Quality Assurance
4 weeks ago
مصر, Egypt Informa Markets Full timeCompany Description Informa is the world’s leading business intelligence, academic publishing, knowledge and events business. We serve customers in many different industries, from Life Sciences to Finance, Education, Agriculture and TMT. Listed on the London Stock Exchange and a member of FTSE 100, with over 10,000 colleagues working in more than 30...
-
Quality Assurance Engineer
3 weeks ago
مصر, Egypt Avelabs Full time**Job description** - Understand organizational standard processes and procedures in addition to supporting Team Members in their understanding and implementation. - Evaluate the adherence of projects' processes and work-products in accordance with set Avelabs standard processes. - Plan and Perform quality assurance review audits. - Follow up quality...
-
Quality Assurance Manager
3 days ago
مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time**Experience of Quality Assurance and Team Management is ESSENTIAL** Multicare Egypt for Pharmaceutical Industries is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing...
-
مصر, Egypt Palladium Group, Inc. Full time**Consultancy - Quality Assurance & Quality Control, CFYE Egypt.** **Project Overview and Role**: The Challenge Fund for Youth Employment (CFYE) is a 7-year and €134 million programme funded by the Netherlands Ministry of Foreign Affairs, that aims to create a prosperous future for 230,000 young women and men in the Middle East, North Africa, Sahel & West...
-
Quality Assurance Manager
1 week ago
مصر, Egypt Dsquares Full timeDsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...
-
Quality Assurance Engineer
4 weeks ago
مصر, Egypt Luxoft Full time**Project** Description**: - Delivery Quality monitoring team is a dedicated quality group with three major responsibility areas: - Software engineering process establishment and improvement (including ASPICE assessments and tailoring of the standard process) - Quality assurance (process and work product auditing) - Tools and technologies (maintenance,...
-
Quality Assurance Engineer
5 days ago
مصر, Egypt Luxoft Full time**Project** Description**: - Delivery Quality monitoring team is a dedicated quality group with three major responsibility areas: - Software engineering process establishment and improvement (including ASPICE assessments and tailoring of the standard process) - Quality assurance (process and work product auditing) - Tools and technologies (maintenance,...
-
Quality Assurance Manager
1 week ago
مصر, Egypt Energy Ventures Full timeJob Summary: We’re looking to hire a Quality Assurance Manager for Energy Ventures Team. Responsible for identifying opportunities for improvement through quality control and evaluation, minimizing the impact and poor quality, risk analysis and mitigation plans and ensuring that adequate risk prevention processes are in place. Main Duties and...
-
مصر, Egypt The Palladium Group (HQ) Full time**Description**: **Project Overview and Role**: The Challenge Fund for Youth Employment (CFYE) is a 7-year and €134 million programme funded by the Netherlands Ministry of Foreign Affairs, that aims to create a prosperous future for 230,000 young women and men in the Middle East, North Africa, Sahel & West Africa and Horn of Africa regions. The Fund will...