Call Center Trainer
5 months ago
**NAOS Solutions** is seeking a **Call Center Trainer** who is fluent in French to join our Training department. In this role, you will be responsible for training new and existing call center agents on best practices, customer service techniques, and product knowledge.
As a Call Center Trainer, you will play a key role in ensuring that our team delivers exceptional service to our customers. You will develop training materials, conduct training sessions, and provide ongoing support to agents to help them succeed in their roles.
1. Conducting training sessions in French, English and Arabic.
2. Turning client Standard operating procedure documentation (SOP) into training material
3. Assessing trainees and evaluating them based on their performance during the session
4. Following up on updates with operation TLs & AMs
5. Conduct surveys to gauge the effectiveness of programs
6. Support and mentor new employees
7. Keep attendance and other records
8. Develop a schedule to assess training needs
9. Consult with other trainers, managers, and leadership
10. Create training strategies, initiatives, and materials
Job Requirement:
1. Native level in Arabic, Near Native in French
2. High command of the English language preferred to be a Fluent English speaker.
3. Minimum 1 year of previous experience in Training or Teaching
4. Experience in call center training or customer service is preferred
5. Excellent presentation skills, strong interpersonal and organizational skills
6. Ability to identify gaps in skills
7. Knowledge of various teaching methods and approaches
8. Proficiency in Microsoft PowerPoint
9. Able to multitask, prioritize, and manage time efficiently
10. Able to analyze problems and strategize for better solutions
If you are passionate about training and coaching others and fluent in French, we would love to hear from you. Join NAOS Solutions and help us deliver outstanding customer service to our French-speaking clientele.
-
Call Center Agents
5 months ago
مصر, Egypt Xceed Contact Center Full timeWe're hiring now for all English Speakers: - Call center Agents - English Speakers B1 / B2 - Males and Graduates - Location : Maadi techology park - Transportation provided after 12 am - Gross Salary : 6000 - Rotational shifts **Job Types**: Full-time, Permanent **Salary**: Up to E£6,000.00 per month
-
Call Center Agent
5 months ago
مصر, Egypt Everlast Wellness Medical Center Full timeManage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage...
-
Call Center Manager
5 months ago
مصر, Egypt Nexfit Full timeAbout the job We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven...
-
Call Center Manager
5 months ago
مصر, Egypt Nexfit Full timeAbout the job We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven...
-
Contact Center Instructional Designer
5 months ago
مصر, Egypt General Motors Full time**Job Description**: As the **Contact Center Instructional Designer & Trainer **your role is to design and conduct learning events that will enhance the contact center performance and boost the overall customer and associate experience, while meeting Stream’s business objectives and core values. The **Contact Center Instructional Designer & Trainer...
-
Interpretation Trainer
5 months ago
مصر, Egypt Future Group Full time**Exciting Opportunity: Become an Interpretation Trainer with Future Group!**: Are you passionate about breaking down language barriers and facilitating global communication? **Future Group**, a trailblazer in the translation and localization industry since 1994, is on the lookout for a dedicated Interpretation Trainer to join our distinguished team. With a...
-
Call Center
5 months ago
مصر, Egypt الصفوة جروب Full timeCall center شباب وبنات (نقبل طلاب) براتب 4500ج (تارجت) مواعيد العمل 6 ساعات الإجازة يومين في الاسبوع اختياري إمكانية العمل من المنزل السن من 17 الي 40 سنة نوع الوظيفة: دائم الراتب: E£4,000.00 - E£4,500.00 لكل شهر
-
Unit Manager
5 months ago
مصر, Egypt Allianz Egypt Full time**Responsibilities**: - Manage Call Center & back-office employees to ensure the smooth run of the day-to-day operations and the quality of service given to our life and P&C customers. - Contribute to the strategic development of the unit by recommending new initiatives to distinguish Allianz Call Center from other call centers in the insurance market. -...
-
Call Center Agent
5 months ago
مصر, Egypt I Properties Egypt Full timeReal Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo
-
Call Center Supervisor
5 months ago
مصر, Egypt 1st Talent Full time**- Job Type; Full Time Onsite Job\** **- Job Location; Dammam, KSA** **Customer Service Supervisor / Call Center Supervisor** We are hiring A "Customer Service Supervisor / Call Center Supervisor" for a Medical Center in Dammam, Saudi Arabia **Job Summary**: - He will be responsible for supervising customer services activities - Will be responsible for...
-
Call Center Agent
5 months ago
مصر, Egypt I Properties Egypt Full timeReal Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo Ability to Commute: - New Cairo (required) Ability to Relocate: - New Cairo: Relocate before starting work (required)
-
Call Center Representative
5 months ago
مصر, Egypt Etisal International Full timeAre you passionate about delivering exceptional customer service? We're is seeking enthusiastic individuals to join our team as Call Center Representatives. As a key member of our customer service team, you will be the first point of contact for our valued customers, providing support, resolving inquiries, and ensuring a seamless...
-
Call Center
5 months ago
مصر, Egypt Teleperformance Full time_**As you excel in your role, you'll have the chance to take on new challenges and climb the career ladder within our company!**_ - We're hiring English Call Center Agents for a _**new launching account**_! (Back office)_ - **Requirements**:_ - Fluency in English is a MUST_ - Required English level: B1 & B1+_ - Experience: At least 3 months _ - Graduates...
-
Sales \ Call Center Representative
5 months ago
مصر, Egypt Antifat Full time**Responsibility**: - Maintain records of all sales leads and Customer accounts - Build and maintain communication with new and repeat customer - Identify and assess customer needs to achieve satisfaction - Managing incoming calls and customer service inquiries - Receive complaints from customers and ensure the resolution of the...
-
Call Center Agent
5 months ago
مصر, Egypt Tagaddod Full time**Responsibilities**: - Coordinate, dispatch, and manage all incoming calls and digital dispatch - Communicate daily with drivers and customers - Oversee and ensure deliveries and pickups are made on time to ensure accuracy - Provide ongoing coaching to each employee concerning quality, reliability, accountability, and productivity - Support a daily...
-
Call Center Agents
5 months ago
مصر, Egypt Staff Arabia Full timeExcellent Job Vacancies in UAE Direct Interviews in Cairo on January 2017 One of UAE largest auction companies is now hiring: Call Center Agents - Bachelor degree in Communication / Marketing. - 2 to 3 years of experience in a similar associate role. - Capable of populating a database, preparing written documentation. - Company provides housing &...
-
Call Center Representative
5 months ago
مصر, Egypt VLC Datalytics Full timeCall center Representative English Account (B2/C1) Paid training Salary : 10k basic net + bonuses and commission in U.S Dollars. Fixed shifts + 2 days off Grads and Undergrads are welcomed ( no commitment). Egyptians and foreigners are welcomed. **Job Types**: Full-time, Permanent Pay: From E£10,000.00 per month
-
Call Center Executive
5 months ago
مصر, Egypt Mountain View Full timeHandle inbound and outbound calls from potential clients and provide exceptional customer service. - Assist customers with inquiries, provide information about our services, and address any concerns they may have. - Maintain accurate records of interactions and update the customer database. - Collaborate with team members to ensure customer satisfaction and...
-
Call Center Agent
5 months ago
مصر, Egypt German University in Cairo Full timeCompetencies: Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving **Job Description**: Handle phone calls, answer incoming telephones while using computer...
-
Call Center Agents
5 months ago
مصر, Egypt LEO Trading Agency Full time**Role Description**: This is a full-time on-site role for a Call Center Representative located in our 6th of October office. The Call Center Representative will be responsible for answering phone calls from customers, assisting with inquiries, resolving complaints or issues, and ensuring customer satisfaction. They will also need to maintain accurate call...