Call Center Representative
5 months ago
Are you passionate about delivering exceptional customer service? We're is seeking enthusiastic individuals to join our team as Call Center Representatives. As a key member of our customer service team, you will be the first point of contact for our valued customers, providing support, resolving inquiries, and ensuring a seamless experience
**Responsibilities**:
- Handle inbound calls from customers regarding inquiries, complaints, billing, and technical issues
- Provide accurate and efficient solutions to ensure customer satisfaction and retention
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other departments to escalate and resolve complex issues
- Stay up to date with product knowledge and services to better assist customers
**Requirements**:
- Excellent communication skills and a friendly, empathetic demeanor
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Previous experience in customer service or a call center is advantageous
- Flexibility to work in shifts, including evenings, weekends, and holidays
**Benefits**:
- Full paid training
- Work From Home
- Laptop provided
- Social & Medical insurance
- Overtime allowance
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: E£8,200.00 - E£12,200.00 per month
**Language**:
- English Fluently (required)
**Location**:
- Cairo (required)
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