Call Center
21 hours ago
iSchool is seeking a Call Center representative to join our team in the E-Learning industry. As a Call Center representative, you will be responsible for responding to customer inquiries and providing excellent service to our students and their parents. Our fully online coding platform offers programming and artificial intelligence classes to students ranging from 6 to 18 years old, all of which require top-quality customer support and engagement. We are looking for a friendly and outgoing individual with exceptional communication skills and a passion for education to join us.
**Responsibilities**:
- Resolve customer complaints and concerns in a timely and professional manner
- Effectively communicate with parents, students, and staff members
- Educate customers on our online coding platform and its features
- Provide sales assistance and support to prospective customers
- Process customer payments and accurately update customer accounts
- Maintain and update customer information in our database
**Requirements**:
- High school diploma or equivalent; some college preferred
- Experience in customer service or call center environment
- Excellent communication and interpersonal skills
- Proficient in various computer programs, including Microsoft Office
- Ability to work in a fast-paced and dynamic environment
- Strong attention to detail and problem-solving skills
- Familiarity with the education industry and interest in coding and artificial intelligence
**Benefits**
Compatible Salary.
Incentives and Bonuses.
Monthly Commission.
Medical Insurance.
Learning & Development Opportunities
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