Current jobs related to First Class Call Center Representative - مصر - اورنچ مصر

  • Sr. Specialist, First Class Call Center

    2 weeks ago

    مصر, Egypt اورنچ مصر Full time

    About the job Sr. Specialist, First Class Call Center  **About the role**: Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to...

  • English Call Center Representative

    6 days ago

    مصر, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market (9500 NET excluding KPIs + 1700 as KPIs). - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week - Transportation...

  • Call Center Representative

    1 week ago

    مصر, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market (12,000 NET + KPIs + Night shift allowance). - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week - Transportation...

  • Call Center Representative- Assiut

    2 weeks ago

    مصر, Egypt اورنچ مصر Full time

    About the job Call Center Representative - Assiut **About the role**: Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize...

  • Fluent English Speakers

    3 days ago

    مصر, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market (9500 Basic Net Salary + 1700 as KPIs). - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week - Transportation provided...

  • Fluent English Speakers

    5 days ago

    مصر, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market (9500 Basic Net Salary + 1700 as KPIs). - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week - Transportation provided...

  • Call Center Representative

    5 days ago

    مصر, Egypt Malvern College Egypt Full time

    **Job** Details**: - Experience Needed: - 1 To 2 Years- Career Level: - Entry Level (Junior Level / Fresh Grad)- Education Level: - Bachelor's Degree- Salary: - Confidential- Job Categories: - Customer Service/Support**Skills And Tools**: - Customer Service- Call Center- Customer Support- Customer Care- English- Computer Skills- Communication**Key...

  • Call Center Agents

    2 weeks ago

    مصر, Egypt Xceed Contact Center Full time

    We're hiring now for all English Speakers: - Call center Agents - English Speakers B1 / B2 - Males and Graduates - Location : Maadi techology park - Transportation provided after 12 am - Gross Salary : 6000 - Rotational shifts **Job Types**: Full-time, Permanent **Salary**: Up to E£6,000.00 per month

  • Calls - English Customer Service Representative

    19 hours ago

    مصر, Egypt Sutherland Egypt Full time

    Role Description **This is a full-time call center on-site role for a Customer Service Representative at our Cairo location**. As a Customer Service Representative, you will be responsible for providing support and satisfaction to our valued customers. Your day-to-day tasks will include addressing customer inquiries, resolving issues, ensuring excellent...

  • Call Center Representative

    2 weeks ago

    مصر, Egypt CDI Full time

    **Responsibilities**: Answer customers’ inbound calls and provide accurate, satisfactory answers to their queries and concerns Doing Outbound calls in case of any follow up Handle complaints inquiries. Handle all the inbound/outbound calls in a timely manner Identify customer needs, research issues, resolve complaints, and provide solutions Confirm...

  • Calls - English Customer Service Representative

    1 week ago

    مصر, Egypt Sutherland Egypt Full time

    Role Description **This is a full-time call center on-site role for a Customer Service Representative at our Cairo location**. As a Customer Service Representative, you will be responsible for providing support and satisfaction to our valued customers. Your day-to-day tasks will include addressing customer inquiries, resolving issues, ensuring excellent...

  • Call Center Manager

    1 week ago

    مصر, Egypt Heineken USA Inc. Full time

    Scope: **Responsibilities**: - Manages the call center team's real-time view system (Cisco). - Exports historical data and sales reports from Customer Relationship Management for use on the dashboard and performance analysis. - Monitors the call center process, investigates system faults in real time or in the past, and escalates as appropriate. -...

  • Fluent English Speakers

    1 week ago

    مصر, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives - Highest Net salary in the market. (starts 12,300 Net + KPIs + allowances) - Fully Paid training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week - Transportation provided 24/7 - Bonus and incentive plan above...

  • Call Center Representative- Assiut

    4 weeks ago

    مصر, Egypt Orange Egypt Full time

    **About the role**: Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues. **About you** **Education:** -...

  • Call Center Representative- Assiut

    19 hours ago

    مصر, Egypt Orange Egypt Full time

    **About the role**: Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues. **About you** **Education:** -...

  • Contact Center Representative

    6 days ago

    مصر, Egypt Nawy Real Estate Full time

    Represent the company in a professional and a qualified manner. - Handle inbound calls for the company - Following up complicated customer calls when required. - Keep records of all incoming calls and inquires on the company’s database. - Identify customers’ needs and direct them to the concerned parties. - Conducting different surveys on customers’...

  • English Call Center Advisor

    7 days ago

    مصر, Egypt Sutherland Egypt Full time

    **Sutherland (Cairo site) is hiring customer service representatives in Cairo - ** **Join a leading global customer experience provider and enjoy the best benefits in the market!** **What we offer**: - **Highest Net salary in the market (Starts 10K net)**: - **Fully Paid training + granted KPIs within training**: - **Granted KPIs for the first 3...

  • Customer Service Representatives

    6 days ago

    مصر, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market (9500 Basic Net Salary + 1700 as KPIs). - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Grads Only - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week -...

  • Contact Center Representative

    4 weeks ago

    مصر, Egypt Xceed Contact Center Full time

    Job Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...

  • Contact Center Representative

    2 days ago

    مصر, Egypt Xceed Contact Center Full time

    Job Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...

First Class Call Center Representative

1 month ago

مصر, Egypt اورنچ مصر Full time

About the job First Class Call Center Representative

**Purpose of the job**

Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

**Duties and responsibilities**
- Handle all incoming/outgoing calls of the call center.
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
- Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
- Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiativesetc).
- Communicate with other departments all relevant customer inquiries if applicable.
- Achieve the requested staffed time on a daily basis to minimize lost call rate.
- Provide proper information to customers with complete and comprehensive understanding of Orange products and services.
- Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.
- Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
- Use available methods and tools to develop own skills.
- Keep up-to-date with all the services and products provided by Orange.
- Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.
- Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

**Job specification**

**Education**
- Bachelor's degree from a recognized university.

**Experience.**
- Minimum 0-2 years of experience in the same function.

**Skills and abilities**
- Very good English both spoken and written.
- Very good computer skills.
- Strong Customer Orientation.
- Strong communication, listening & interpersonal skills.
- Flexibility & ability to work in a team.
- Self-confident with professional behavior & attitude.
- High sense of time management.
- Maximum age is 28

**Additional **Information**

**Working conditions**:

- Rotational Shift basis 8 hours including 1 hour break
- Males: work on night shifts & Overnight shift.
- Females: Maximum till 10 PM during winter and till 11 PM during summer

**Location**: Nile City

**Offer includes**:

- Attractive salary
- Medical and Social Insurance
- Mobile Line