Call Center Supervisor
2 weeks ago
**JOB PURPOSE**
Supervise a full range of call center services through the development of Service Quality Standards, manage process improvement initiatives and provision of customer centric support in order to maintain high customer satisfaction levels and support managerial decision making with required information and analysis
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Monitor random calls to improve quality, minimize errors and track operative performance.
- Handle challenging customer complaints or enquiries to maintain high levels of customer satisfaction.
- Monitor and analyze performance metrics report in order to provide appropriate constructive feedback, maintain high service levels, and generate production efficiency.
- Monitor and complete quality reviews to ensure representatives are creating the expected customer experience through following business expectations, scripts, and best practices.
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Call Center Agent
4 weeks ago
مصر, Egypt مجمع طبي متخصص في الاسنان Full time**Call center agents Job description**: - Schedule appointments for patients. - Answer telephone promptly and in a polite and professional manner. - Obtain and enter accurate information (address, telephone number). - Schedule appointment correctly - review appointment date, time, and location. - Remind caller to arrive 15 to 30 minutes before scheduled...
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Call Center Manager
4 weeks ago
مصر, Egypt Nexfit Full timeAbout the job We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven...
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Call Center Manager
1 month ago
مصر, Egypt On-Hire Full time**Our client is a one of leading companies in the field of Retail and Consumer Finance in Egypt** **Location: Heliopolis** **Industry: Retail and Consumer Finance** We are looking for a skilled **Call center manager **to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is...
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Banking Call Center
1 month ago
مصر, Egypt Go Partners Full timeA well-known bank is hiring Call Center Agents to Start Immediately Details: - Male Call Center Agent is needed. - Cairo residents - V.good English language - Max A-ge 28 - Gross salary 4100 - Social and medical insurance - Rotational shifts & days off - Location, Nasr City **Salary**: E£3,650.00 per month Ability to commute/relocate: - Nasr City:...
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Call Center Agent
4 weeks ago
مصر, Egypt I Properties Egypt Full timeReal Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo
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Call Center Agent
4 weeks ago
مصر, Egypt I Properties Egypt Full timeReal Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo Ability to Commute: - New Cairo (required) Ability to Relocate: - New Cairo: Relocate before starting work (required)
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Call Center Representative
4 weeks ago
مصر, Egypt Malvern College Egypt Full time**Job** Details**: - Experience Needed: - 1 To 2 Years- Career Level: - Entry Level (Junior Level / Fresh Grad)- Education Level: - Bachelor's Degree- Salary: - Confidential- Job Categories: - Customer Service/Support**Skills And Tools**: - Customer Service- Call Center- Customer Support- Customer Care- English- Computer Skills- Communication**Key...
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Call Center Representative
4 weeks ago
مصر, Egypt CDI Full time**Responsibilities**: Answer customers’ inbound calls and provide accurate, satisfactory answers to their queries and concerns Doing Outbound calls in case of any follow up Handle complaints inquiries. Handle all the inbound/outbound calls in a timely manner Identify customer needs, research issues, resolve complaints, and provide solutions Confirm...
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Call Center Specialist
4 weeks ago
مصر, Egypt Bosta Full time**We are looking for** - Experience as a Client Support - Call center is a must - Excellent level of English - Patience when handling tough cases **Salary**: E£3,000.00 - E£4,000.00 per month Application Question(s): - What's your military status? For males - Have you worked before as Customer service? If yes please mention it in details. - Please...
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Call Center Agent
4 weeks ago
مصر, Egypt Andalusia Health Full timeEnglish Call Center without Rush ▪︎ Location: Maadi ▪︎ 8 Working Hours. ▪︎ Rotational Shifts 24/7. ▪︎ 6 days vacation per month ▪︎ Salary : 6k Net + Bonus + Social & Medical Insurance. 》English Level : good to very good 》Graduates. **Salary**: E£6,000.00 per month Ability to commute/relocate: - Maadi: Reliably commute or...
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First Class Call Center Representative
4 weeks ago
مصر, Egypt اورنچ مصر Full timeAbout the job First Class Call Center Representative **Purpose of the job** Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize...
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French Call Center Agent
4 weeks ago
مصر, Egypt Nok Human Capital Full timeFrench speakers are needed for call center vacancies asap!! **Requirements**: - Grads with fluent French+ v good English. - Technical background/experience is a plus. - No commitments for the next 6 months. - Ready to start. **Benefits**: - Social& Medical insurance Transportation provided. **Salary**: E£12,000.00 - E£15,000.00 per month
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French Call Center Agent
4 weeks ago
مصر, Egypt Nok Human Capital Full timeFrench speakers are needed for call center vacancies asap!! **Requirements**: - Grads with fluent French+ v good English. - Technical background/experience is a plus. - No commitments for the next 6 months. - Ready to start. **Benefits**: - Social& Medical insurance Transportation provided. Pay: E£12,000.00 - E£15,000.00 per month
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Call Center Hotel Reservation Agents
1 month ago
مصر, Egypt Etisal International Full time**Voice, Non Voice Reservation Hotels ( German Speakers)**: - **#Salary: 18,5K Net + extra month salary every 3 months.**: - **Location: Cairo**: - **Graduates**: - **Experience in call center is a must**: - **social, medical insurance** **Salary**: E£18,500.00 per month Application Question(s): - Do You have experience in call center...
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Call Center
4 weeks ago
مصر, Egypt Sutherland Egypt Full timeSutherland Cairo Raises the Bar Again! Highest Net Salary in Cairo + Incredible Benefits We're thrilled to announce that we've increased our already highest net salary in the Cairo market - and it's still the best around! Looking for a job with amazing benefits? We offer: - Unmatched Net Salary (We mean it!) - Fully paid training - Overnight Allowance -...
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French Call Center Representative
1 week ago
مصر, Egypt Sutherland Egypt Full time**Sutherland Cairo is hiring french speakers** - Benefits: - Work From Home (after 3 months) - Fully paid training - Attractive Package - Paid Training **Requirements**: - French level (B2 - C1) - Good Communication skills **Salary**: E£13,000.00 - E£16,000.00 per month Application Question(s): - What is your French language level? - Do you have a...
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Supervisor of Technical Support
4 weeks ago
مصر, Egypt inDrive Full timeEgypt, Cairo - Office - Full-time - Lead - We are looking for a Supervisor for technical support specialist team MENA. **Tasks and duties are to**: - Handling incoming calls; - Outgoing calls; - Helping and solving appeals of users. - Control the quality of the work of the staff of the Contact Center - Translation of texts; - Training and hiring new call...
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Contact Center Supervisor
4 weeks ago
مصر, Egypt Nestle Middle East Full timeThe Role - Integrated Marketing Services Supervisor POSITION SNAPSHOT Location: Cairo, Egypt Company: Nestlé Full-time Experience in IMS, Marketing or in Sales at Nestlé or equivalent FMCG preferred. Bachelor Degree (eg. marketing, business studies, communications, journalism, media studies, psychology) required. Experience working in cross...
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Call Center Specialist
4 weeks ago
مصر, Egypt Nexfit Full timeJob Requirements Essential Qualifications and Experience - University Degree in a relevant discipline. - 1 to 3 year experience as a customer service and/or call center. - Very Good in Arabic & English (Reading, Writing & Oral) - Very good computer skills Desirable Qualifications and Experience - Familiarity with telephone techniques and skills. -...
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Customer Service Assistant
4 weeks ago
مصر, Egypt Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...