Concierge-lead

5 days ago


مصر, Egypt Marriott International, Inc Full time

**Número de Empleo** 22216097

**Categoría de Empleo** Rooms & Guest Services Operations

**Ubicación** Renaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar Street, Sharm El Sheikh, Egypt, Egypt VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** N

**¿Reubicación?** N

**Tipo de Posición** Non-Management

**Descripción del Trabajo**

Atender a las solicitudes de preparativos o servicios especiales por parte de los huéspedes (p. ej. transporte, reservaciones, servicio de tintorería) haciendo arreglos o identificando a los proveedores adecuados. Atender a las solicitudes especiales por parte de los huéspedes con necesidades excepcionales y hacer un seguimiento para asegurar su satisfacción. Suministrar indicaciones e información a los huéspedes acerca de las comodidades del hotel, los servicios, los horarios de servicio y las áreas locales de interés. Contactar a la persona o al departamento apropiados (p. ej. Botones, Departamento de Limpieza), según sea necesario, para resolver las llamadas, las solicitudes o los problemas de los huéspedes. Revisar el registro de turnos de los empleados y los libros de memos diarios y documentar la información pertinente en los registros. Asegurarse de que las solicitudes que hayan quedado pendientes del día anterior reciban prioridad y sean resueltas. Servir como modelo o mentor departamental; asegurar que los empleados cumplan con los estándares y las políticas de la compañía y con las regulaciones externas. Controlar la disponibilidad de asientos, el servicio, la seguridad y el bienestar de los huéspedes en el salón del club. Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; realizar capacitaciones y obtener certificaciones de seguridad.
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
- Usted siempre fue uno de esos niños curiosos que abrían todos los muebles, echaba un vistazo detrás de cada puerta y nunca dejaba de preguntar "por qué" cuando le daban una explicación. Hoy, aporta su estilo personal a todas sus experiências. Vive la vida para descubrir. Le apasiona su barrio, siempre busca explorar los lugares que no se encuentran en las guías de viaje. Si suena como usted, está en el lugar correcto. Tiene un estilo auténtico, curiosidad natural y una forma cálida de relacionarse con las personas. Renaissance no es simplemente un lugar para pasar la noche, es un lugar para descubrir, un lugar en el mundo con un estilo como el suyo. Por eso no estamos buscando a cualquier. Estamos buscando a alguien como usted.


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