Customer Success Manager

2 months ago


القاهرة, Egypt FlairsTech Full time

Cairo
- 1-3 years Experience
- Business Operations & Support Services Department

**About the job**:
**Requirements and responsibilities**

**Job Description**:

- Develops Healthy Customer Relationship.
- Acts as a Customer Advocate and point of contact.
- Upsell services and products with the brand image and achieves expansion targets.
- Review customer complaints and concerns and seek to improve the customer experience.
- Achieve a financial target based on customer retention and products and services expansion.
- Drive Customer Success outcomes by driving adoption and increasing active usage.
- Conduct periodic touch points to measure customer satisfaction and product deployment levels.
- Proactively review customer consumption VS purchase to help customers optimize their investment.
- Drive Customer Success outcomes by driving adoption and increasing active usage.
- Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers
- Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers
- Work with customer to programmatically measure success & operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews
- Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products
- Partner with internal Account team on cross-sell, up-sell and renewal opportunities
- Collaborate with peers to share best practices on Adoption, Enablement & Change Management
- Share customer success stories & related ROI

**Requirements**:

- Demonstrated ability to negotiate contracts and close deals.
- Exceptional communication and interpersonal skills.
- Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.
- Strong organizational skills Able to multitask, prioritize tasks.
- Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.
- 1-3 years experience as CSM, Account Manager or Sales roles in the tech field.
- Able to speak confidently with C-level associates as well as technical personnel.
- Fluent in English, verbal and written, additional languages will be a plus.



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