Customer Success Manager, Egypt
2 months ago
**What You'll Do**
As a Customer Success Manager, you play a crucial role in helping our customers adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your responsibilities will include:
- Driving software utilisation and value realization, leading to customer renewals and business growth.-
- Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.-
- Building positive relationships with customers to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.-
- Acting as a technology advocate, providing insights to Cisco’s product teams for development and improvements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.-
- Offering mentorship to customers, ensuring they achieve their business and technical goals with Cisco technologies.**Who You'll Work With**
You will work closely with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. Your role involves partnering with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth. This collaborative environment will enable you to use the expertise and support of various team members to achieve shared goals and deliver exceptional value to our customers.
**Who You Are**
You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at crafting and implementing Technical Adoption Plans that lead software outcomes and optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You are adept at identifying new opportunities and are dedicated to ensuring customer success and satisfaction.
**Minimum qualifications**:
- 8 years of related experience-
- Knowledge of a single technology architecture or CCIE/Industry equivalent certification-
- Experience developing software adoption plans across technology portfolio-
- Experience building technical and business stakeholder level relationships-
- Experience leading cross-functional teams in a matrix organization-
- Finance experience in either P&L, cost forecasting, margin controls, sales, or renewals.-
- Fluent Arabic**Why Cisco?**
WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco
**U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which i
-
Customer Success Manager
1 month ago
القاهرة, Egypt Wego Full time**Customer Success Manager** We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travelers all around the world. Today, Wego is used by...
-
Customer Success Manager
3 months ago
القاهرة, Egypt Commvault Full time**About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...
-
Customer Success Manager
2 months ago
القاهرة, Egypt FlairsTech Full timeCairo - 1-3 years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** **Job Description**: - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with the brand image and achieves expansion targets. - Review customer...
-
Customer Success Manager
2 months ago
القاهرة, Egypt Nexthink Full time**Company Description** LI-remote This role is to support growth and customer retention in the Middle East and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX maturity journey of people, process, and technology by driving the adoption throughout the entire customer...
-
Customer Success Manager
6 days ago
القاهرة, Egypt UNLOCK Full time**UNLOCK** is hiring now for a "**Customer Success Manager**"! **UNLOCK** is an exciting AI Tech startup that is revolutionising the way companies find & work with services agencies. **Responsibilities**: - You will be responsible for enhancing the entire client journey with UNLOCK. - Create all the needed reports capturing client matches & clients...
-
Customer Success Manager
3 months ago
القاهرة, Egypt ASWAT Full timeWe are looking for a** Customer Success Manager** to join our start-up. **About ZIWO** ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS... ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API...
-
Customer Success Specialist
4 months ago
القاهرة, Egypt Foodics Full time**Who Are We❓**: - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Customer Success Manager
2 weeks ago
القاهرة الجديدة, Egypt Zeal Full time**About Zeal**: Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a payment card machine, physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a supermarket that...
-
Customer Success Manager
1 month ago
القاهرة, Egypt Dopay Full time**About dopay** dopay is transforming payroll and financial inclusion in emerging markets, with Egypt as our first market. We provide digital payroll solutions that empower cash-based employees with secure and accessible financial services. Join our dynamic team dedicated to creating positive impact and financial inclusion for SMEs and their...
-
Customer Success Team Leader
1 month ago
القاهرة, Egypt Foodics Full time**Who Are We❓** - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Associate Customer Success Manager
6 days ago
القاهرة, Egypt LSEG (London Stock Exchange Group) Full timeLondon Stock Exchange Group (LSEG) is a global financial markets infrastructure and data provider, delivering insights, analytics, and data solutions to clients worldwide. At LSEG, we believe that data powers growth, and our Data & Feeds team is at the heart of delivering real-time, actionable insights to our customers. Role summary We are seeking a...
-
Customer Success Specialist
1 month ago
القاهرة, Egypt IdealRatings Full time**Company Overview**: IdealRatings Inc is a leading provider of financial, Islamic and ESG (Environmental, Social, and Governance) data solutions, empowering clients with critical insights that drive responsible investment decisions. With a commitment to innovation and excellence, we serve a global clientele, ensuring top-tier service and comprehensive data...
-
Customer Success Specialist
4 months ago
القاهرة, Egypt Vultara Inc. Full timeAs a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction, addressing post-purchase issues or concerns, and encouraging continued use, upsells, and referrals. You will work closely with customers to understand their needs, assist with deployment, provide training, handle support tickets, and maintain comprehensive...
-
Sr. Customer Success
1 month ago
القاهرة, Egypt Benefits Hero Full timeSr. Customer Success responsibilities include supporting customers as they transition from sales prospects, building close relationships, implementing new programs that will increase your business’ revenue potentials and minimize churn rates. 1. Establish clear client retention goals 2. Promote the value of the product through customer experience 3. Build...
-
Customer Success Agent
3 weeks ago
القاهرة, Egypt Digitling LTD Full timeCustomer Success Hiring: Alkuttab.io is a platform specifically for Qur'an, Arabic, and Tajweed learning. Our platform connects parents and students with private tutors online, providing an outstanding learning experience. It has never been easier to find a certified tutor. Role Description This is a full-time hybrid role for a Customer Service...
-
Customer Success Agent
1 month ago
القاهرة, Egypt Digitling LTD Full timeCustomer Success Hiring: Alkuttab.io is a platform specifically for Qur'an, Arabic, and Tajweed learning. Our platform connects parents and students with private tutors online, providing an outstanding learning experience. It has never been easier to find a certified tutor. Role Description This is a full-time hybrid role for a Customer Service...
-
Director Customer Success Operations Mea
2 months ago
القاهرة, Egypt SITA Switzerland Sarl Full timeOverview: **WELCOME TO SITA**: We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with...
-
Associate Customer Success Manager
3 months ago
القاهرة, Egypt LSEG (London Stock Exchange Group) Full timeWE ARE LOOKING FOR A NEW TEAM MEMBER IN CAIRO! JOIN US! An Associate Customer Success Manager (ACSM) plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing mentorship throughout the customer journey. Equal parts trusted advisor and product guide, the...
-
Retailer Customer Success Executive
3 months ago
القاهرة, Egypt NielsenIQ Full timeJoin GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers to better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to...
-
Customer Success Officer
3 months ago
القاهرة, Egypt Aumet Full time**About Us: - ** **Responsibilities** - Serve as the primary point of contact for pharmacy clients, understanding their needs and goals. - Collaborate with clients to implement our digital solutions and ensure a seamless onboarding experience. - Proactively identify opportunities for clients to optimize their use of our solutions. - Conduct regular...