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Back Office Engineer, Industry

2 months ago

مصر, Egypt Grundfos Holding AS Full time

Application Deadline:
- Workplace: Hybrid Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Working Hours: 40- Employment Type: Regular**Purpose of the Job**

This position is part of the Middle East and North Africa Back Office team.

**Why Grundfos?**
- Global values-driven organization
- Great team culture and positive work environment
- Wide range of employee benefits
- Access to extensive internal training with global career development opportunities

**Key Activities/Responsibilities**
- Follow up on Customer interactions within set SLA
- Process special orders and inquiries in coordination with the suppliers.
- Support sales teams by handling tenders and projects, including providing dimensions, specifications, calculations, time of delivery, operation and maintenance issues, etc.
- Identify business opportunities and handover to external sales
- Ensure customer master data is updated on a portfolio of customers under their responsibility
- Communicate, collaborate and provide support with the respective product segment or other suppliers, where local problem-solving is not available
- Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets
- Support with ad hoc tasks defined by leadership

**Skills and Experience Required**:

- Bachelor’s degree in Engineering, Mechanical or Electrical (minimum of 5+ years)
- Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, and identify where the product is built (not essential)
- Previous experience in Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer
- Knowledge of business structure, products and key market needs to create a successful Customer-centric experience
- Demonstrate a working knowledge of SAP (CRM/SD)
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders
- Excellent written and spoken English

**More Information**

**We look forward to hearing from you.**
- Grundfos is an Equal Opportunity Employer._

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.

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