Voice Core

**Role purpose**: To design Voice Core CS and IMS network services and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include Communications with virtual technology teams during the design and implementation of the new services and solutions, helping decision making by Key...

**Role purpose**: To design Voice Core network services (CS, IMS. Fixed voice,..etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include leading and managing virtual technology teams during the design and implementation of the new services and solutions, leading solution...

**Role Purpose**: To Implement Voice Core CS and IMS network services and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include automating the Voice Core Tests using a specialized tool and requires a since of SW Engineering **Key Accountabilities and Decision Ownership**: -...

**Description**: As a SOC Voice Core Supervisor coaches and leads the SOC Core Team to ensure Core technical support delivery to our internal/external customers, according to the agreed upon standards. **Job Responsibility**: - Ensure Efficient Network Monitoring/ Escalation and Troubleshooting - Network Monitoring and escalation 24/7 - Manage and assure...

**Role Purpose**: Responsible for providing DT & Configuration for all network Rollout related activities from the initial start-up phase till its fully integrated to VF EG Network with the highest quality to improve our customer satisfaction. Providing DT & Configuration solutions for new commercial products & services to provide differentiated commercial...

**Role purpose**: This role is part of the centralised IT team in Vodafone Shared Services. The Data NW & Voice Sr. Team lead owns, supports and manages VSS Network & Voice connectivity domains for the entire VOIS EG organisation, The role is responsible to ensure scalability, sustainability, consistency in VOIS wide Network and compliancy to Vodafone Group...

About the job Sr. Supervisor, Mobile Voice QoS & CEM **Purpose of the job** - Assessing the network performance through regular Voice and Data benchmarking campaigns in order to ensure superior customer experience, identify related network quality problems and evaluate customer perception among competition. - Providing adequate reports to identify & analyze...

Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration & customer's...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

**Role Profile**: Responsible for brainstorming and developing propositions addressing a defined business challenge or opportunity - Sustain an ongoing relationship with stakeholders to instil sense of ownership and accountability towards the Mass calendar delivery in a competitive market - Regularly engage in all Voice of the Customer activities including...

**Who you are**: **Job Overview** **Responsibilities and Duties** - Continuous follow up on performance monitoring, Hourly and daily cases, Incident Handling process. - Support 1st & 2nd line teams in investigating all performance related problems - Generate and Develop on Spot Performance Reports, Alerts and tools to cover any NW monitoring Gaps using...

**Role purpose**: To ensure RAN network performance KPIs taken capacity requirements in consideration to ensure the best customer experience in terms of voice & Data services. **Key accountabilities and decision ownership**: 1. Set basic guidelines for RAN performance including alignment with up-to-date technology. 2. Follow all RAN performance Audits and...

**Long Description**: Core competencies, knowledge, and experience: - 1-3 years of experience in Troubleshooting and Network Operations in IP Complex Solutions - Basic IP and Voice knowledge/ Experience in the area of Routing, Switching and IP services (DNS, DHCP, etc.) - Excellent knowledge of Vodafone Italy fixed mobile and convergence products and the...

About the job Lead, Solutions Provisioning **Purpose of the job** Configuring, installing, and delivering standard and advanced network solutions for large enterprise customers. **Duties and responsibilities** - Provide technical advice for junior engineers during the delivery of corporate customers solutions. - Responsible for projects technical...

Vocally, a start-up based out of Vancouver, Canada is on a mission to democratize voice processes in the SMB segment. Realizing the pace at which technology is growing and its vast impact on different sectors of the economy, the founder Souren Khetcho was struck with an idea to use voice automation for businesses. The startup began its journey mid of 2019,...

Role purpose:- The Application Architect collaborates closely with: - Team colleagues for network and infrastructure architecture to ensure that the various architecture aspects tie into each other - TSSC team for implementation of the architecture guidelines - Enterprise architect to assure alignment on solutions design and matching the architecture...

**Role Purpose**: Ascertain sustainable solutions within the framework of Incident management process. Also, the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability. **Key Accountabilities and Decision Ownership**: - Perform fault troubleshooting,...

**Role Purpose**: Design end-to-end customer journeys across all customer touchpoints from “Discover” to “Leave” addressing & reshaping the pain points of our customers’ lived experiences from obstacles to WOW moments. **Responsibilities**: - Strategy & Roadmap: Responsible for building CX annual marketing strategy as well as creating the roadmap...

**Role purpose**: To Plan and design the needed in-door and out-door coverage for the radio access network infrastructure to optimally support the capacity requirements for the network traffic and performance in-addition to radio acceptance services through managing cross-functional teams to ensure the best customer experience in terms of voice & Data...

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...