SOC Voice Core Supervisor

7 days ago


مصر, Egypt Vodafone Full time

**Description**:
As a SOC Voice Core Supervisor coaches and leads the SOC Core Team to ensure Core technical support delivery to our internal/external customers, according to the agreed upon standards.

**Job Responsibility**:

- Ensure Efficient Network Monitoring/ Escalation and Troubleshooting
- Network Monitoring and escalation 24/7
- Manage and assure the quality of the provided corrective & preventive Tasks and procedures Effectively plan
- Introduce effective tools and new operations models to regularly enhance the network.
- Risk management / Emergency Handling, by right decisions taking
- Continuously enhance all running processes and encourage automated tools / processes.
- Holding Bi-weekly meeting with the staff.
- Holding individual coaching and performance feedback meetings with the staff.
- Escalate hot and important staff related issues on time to the direct manager.
- Communicate all special messages to staff effectively and on time.

**Required Criteria**:

- Quick, Active & high Paced
- Technical Troubleshooting Skills
- Good leadership and decision-making skills.
- Risk assessment & Safety awareness
- Project management and cross functional skills.
- Innovative and creative.


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