Sr. Supervisor, Mobile Voice Qos
7 months ago
About the job Sr. Supervisor, Mobile Voice QoS & CEM
**Purpose of the Job**
Providing, supporting and analyzing quality of service and customer experience management domains covered by the QoS team.
**Duties and Responsibilities**
1. Troubleshoot signaling related problems for CS core interfaces IuCS, A,MAP and all roaming interfaces etc
2. Responsible for the end to end CS core services dashboards for accessibility, retain ability and performance KPIs
3. Troubleshoot A, MAP, BIIC, and SIP protocols problems.
4. Audit CS core service and mobility problems such as LAC update failures and relocation failures to address configuration inconsistency between core configuration and engineering design.
5. Act as level 2 support for all technical operations teams in voice services.
6. Study and test new network features that aim to enhance customer experience in both accessibility and retainability
7. Follow up on opened cases with operations and engineering teams to ensure proper problem resolution
8. Handle VIP, corporate and complex data services complaints cases.
10. Respond to the regulator audit report specifically in the packet core related part.
11. Design and implement alarms that highlight service level violations.
12. Research new indices that represent customer experience using different Orange services and add it to the CEM dashboards.
13. Create hyprid KPIs from different network elements and interfaces to provide a 360 customer experience overview.
14. Develop new KPIs based on non-technical network interfaces such as billing KPIs, CRM KPIs and marketing oriented KPIs.
15. Maintain and upgrade corporate and VIP dedicated reports with customized service level agreements and specific KPIs monitoring based on the purchased service.
16. Design tapping and probing scenarios for capturing new signaling points or expanding current implementation.
17. Assign maintenance tasks to the team technician in case of system failures.
18. Responsible for the configuration scripts used to properly configure the output of probing systems to be aligned with actual network configuration.
19. Ensure proper escalation of QoS systems problems to the respective suppliers issue PO requests for new systems or upgrades after reviewing with department manager.
20. Perform regular daily checks for Voice services, troubleshoot and report detected issues.
**Job Specification**
**Education**
1. University degree, Faculty of Engineering Communication systems engineering
**Experience**
1. 5 to 8 years of experience in telecommunications field in an analytical troubleshooting position preferable in the following fields; GSM, DCS, GPRS, data or similar systems.
2. Basic to Intermediate knowledge in network GSM/UMTS protocols analysis.
3. Basic to Intermediate knowledge of Mobile network architecture
**Skills and abilities**
1. Very good English both written and spoken.
2. Very good computer skills.
3. Good Analytical skills
4. Good presentation skills.
5. Self-motivated.
**Skills and abilities**:
- Knowledge of mobile core network interfaces (SS7, SIGTRAN, IuCS, SGs, IMS)
- Knowledge signaling call flow for protocols such as SIP, DIAMETER, BICC, ISUP, MAP, CAP, RANAP, SGsAP, BSSAP
- Experience in analytics and BI tools such as Qlikview,MicroStrategy, Tableau, PowerBI would be a plus
- Knowledge of probes and CEM systems (Polystar, Netscout, Exfo, Hauwei SmartCare) would be a plus
- Innovative self-developing mindset.
- Excellent computer skills.
- Very good English both written & spoken.
-
Sr. Supervisor, Mobile Voice Qos
2 weeks ago
مصر, Egypt Orange Egypt Full time**Purpose of the job** - Assessing the network performance through regular Voice and Data benchmarking campaigns in order to ensure superior customer experience, identify related network quality problems and evaluate customer perception among competition. - Providing adequate reports to identify & analyze network performance in different areas and ensure...
-
Sr. Supervisor, Vas
7 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, VAS & IN QoS **Purpose of the job** - Leading the VAS/IN QoS monitoring activities through the available tools and Dashboards focusing on SMS, MMS, short numbers, SDP, AIR, Orange Money, Portal and Mobile Apps. Besides, supporting the development of in-house tools to closely monitor the different VAS & IN KPIs (servers,...
-
Sr. Supervisor, Converged Core Ip Data Network
7 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Converged Core IP Data Network Engineering **Purpose of the Job**: **Planning, deploying and maintaining converged IP/MPLS backbone interconnecting Orange Fixed and Mobile sites and carrying various Core, Voice, Mobile & Fixed Data services; as well as fulfilling OEG internal customers business needs by delivering****...
-
Sr. Supervisor, Vas
7 months ago
مصر, Egypt Orange Full time**Purpose of the job** - Leading the VAS/IN QoS monitoring activities through the available tools and Dashboards focusing on SMS, MMS, short numbers, SDP, AIR, Orange Money, Portal and Mobile Apps. Besides, supporting the development of in-house tools to closely monitor the different VAS & IN KPIs (servers, licenses, service performance.) - Following-up the...
-
Sr. Technician, Qos Benchmarking Projects
7 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Technician, QoS Benchmarking Projects & NW validations **Purpose of the job** Performing Voice & Data Benchmarking drive test measurements activities over all Egypt Main Axes, Travel Roads & Hotspots on regular basis Benchmarking Campaigns for Orange network performance and validation against competitors that help to have an On-site...
-
مصر, Egypt Orange Egypt Full time**Purpose of the Job**: Planning, deploying and maintaining converged IP/MPLS backbone interconnecting Orange Fixed and Mobile sites and carrying various Core, Voice, Mobile & Fixed Data services; as well as fulfilling OEG internal customers business needs by delivering**** end-to-end IP connectivity solutions for different Voice and Data...
-
Sr. Supervisor, Qos Benchmarking Projects
7 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, QoS Benchmarking Projects & Network validations **Purpose of the job** The Network Performance Assessment Specialist plays a pivotal role in ensuring an exceptional customer experience by conducting regular Voice and Data benchmarking measurement campaigns across Main Axes, Travel Roads, and Hotspots. This critical function...
-
Lead, Mobile Qos
7 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Lead, Mobile QoS & CEM systems **Purpose of the Job** QoS & CEM Systems Software Engineer, responsible for the development and implementation of the CEM (Customer Experience Management) system architecture. Maximize the rate at which data from probes, logs, agents and other sources is ingested and aggregated with exceptional cost-efficiency....
-
Sr. Supervisor, Mobile Core Data Network Operations
7 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Mobile Core Data Network Operations &Support **Job brief**: Responsible for the support, implementation, and operations of the Core Data Network equipment serving OEG commercial and enterprise needs. Provide 24X7 level support for Routing and Security problems in the Core DN. Implement new projects for different teams that are...
-
Supervisor, Converged Core Roaming
1 day ago
مصر, Egypt اورنچ مصر Full timeAbout the job Supervisor, Converged Core Roaming & Interconnect Ops & Support **Purpose of the job** - Handling the inbound & outbound roaming agreements, implementing the international and interconnect WOs and handling the customer compliant regarding roaming & interconnects complaints **Duties and responsibilities** - Revise and monitor 24/7 infobip KPIs...
-
Supervisor, Qos Benchmarking Projects
7 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Supervisor, QoS Benchmarking Projects & Network validations **Purpose of the job** The Network Performance Assessment Specialist plays a pivotal role in ensuring an exceptional customer experience by conducting regular Voice and Data benchmarking measurement campaigns across Main Axes, Travel Roads, and Hotspots. This critical function...
-
Voice Core Sr Engineer vois
7 months ago
مصر, Egypt Vodafone Full time**Role purpose**: To design Voice Core CS and IMS network services and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include Communications with virtual technology teams during the design and implementation of the new services and solutions, helping decision making by Key...
-
IT Data Network
1 week ago
مصر, Egypt Vodafone Full time**Role purpose**: This role is part of the centralised IT team in Vodafone Shared Services. The Data NW & Voice Sr. Team lead owns, supports and manages VSS Network & Voice connectivity domains for the entire VOIS EG organisation, The role is responsible to ensure scalability, sustainability, consistency in VOIS wide Network and compliancy to Vodafone Group...
-
Sr. Mobile Developer
2 days ago
مصر, Egypt Dsquares Full timeDsquares as one of the leading loyalty and rewards solutions' provider in MEA, working with many well-known clients such as Vodafone, Visa, Mastercard, Coca Cola, P&G, Exxon Mobil, Uber and many others is looking for a **Sr. Mobile Developer **to join our tech team who'll be working on mobile platforms, translating code to apps, adding and optimizing...
-
Lead, Mobile Qos
7 months ago
مصر, Egypt Orange Egypt Full time**Purpose of the Job** QoS & CEM Systems Software Engineer, responsible for the development and implementation of the CEM (Customer Experience Management) system architecture. Maximize the rate at which data from probes, logs, agents and other sources is ingested and aggregated with exceptional cost-efficiency. Allows real-time analytics and visualizations...
-
Voice Core Sr. Solution Architect vois
7 months ago
مصر, Egypt Vodafone Full time**Role purpose**: to design predominantly Voice Core network services (CS, IMS. Fixed voice,..etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role includes leading and managing virtual technology teams during the design and implementation of the new services and solutions,...
-
Voice Core
1 hour ago
مصر, Egypt Vodafone Full time**Role purpose**: to design Voice Core network services (CS, IMS. Fixed voice, etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include leading and managing virtual technology teams during the design and implementation of the new services and solutions, leading solution...
-
Supervisor, Converged Core Roaming
1 hour ago
مصر, Egypt Orange Egypt Full time**Purpose of the job** - Handling the inbound & outbound roaming agreements, implementing the international and interconnect WOs and handling the customer compliant regarding roaming & interconnects complaints **Duties and responsibilities** - Revise and monitor 24/7 infobip KPIs to assure no impact /revenue losses of the legitimate traffic (International &...
-
Voice Core
1 hour ago
مصر, Egypt Vodafone Full time**Role purpose**: to design Voice Core network services (CS, IMS. Fixed voice,..etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include leading and managing virtual technology teams during the design and implementation of the new services and solutions, leading solution...
-
Mass Segment Sr Specialist
1 week ago
مصر, Egypt Vodafone Full time**Description**: As a Mass Segment Sr Specialist you will be responsible to deliver a variety of propositions within the Mass Segment calendar delivering on defined KPIs **Job Responsibility**: - Responsible for brainstorming and developing propositions addressing a defined business challenge or opportunity - Sustain an ongoing relationship with...