Customer Success Executive
1 week ago
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.
Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.
As a Customer Success Executive at Paymentology you will be responsible for providing excellent service to clients in the Middle East region.
Our main goal is to be a “trusted advisor” to our clients not just a “service provider” when it comes to payment solutions.
You will be the go-to person for a portfolio of clients and ultimately be responsible for driving a positive experience for them. This includes building a solid relationship with them from Day One, resolving all issues either independently or with the help of internal teams, and making sure that our products are being used optimally in order to maximize success for both the client and Paymentology.
We already have a team of amazing Client Executives who work across four different continents and now we need you
Tasks
You’ll be an expert on each client’s line of business, act as their strategic partner, and identify opportunities to upsell Paymentology products to ensure continuous growth in Paymentology’s transactions and revenue.
If you are not already you’ll soon become an expert on payment processing. With our help you’ll be able to speak knowledgeably on Paymentology in particular, be able to talk fluently about our products and technology and how they can meet clients’ needs.
In addition to supporting our clients, you’ll work closely with our global partners (Mastercard, Visa, banks, etc), suppliers and other partners, plus internal teams like Customer Support and Tech.
You will work alongside the New Business team during the new client rollout phase to ensure a seamless transition and positive experience for the client as they prepare to launch our product.
As a technical system expert you will be able to troubleshoot and resolve any issues during the process of setting up new card programs.
You will also be involved in training and educating the Support and Reconciliation teams on the specific needs of your clients.
You’ll be front facing; navigating your way through the tough conversations, negotiations, and facilitating conflict resolution when needed while keeping in mind that top-notch service is at the heart of what we do.
**Requirements**:
**What it takes to succeed**:
- 5+ years of relevant client support and relationship management experience supporting premier/enterprise-level clients in fintech or SaaS companies.
- Fluent English skills (written and spoken), plus local language
- A tech-savvy brain with the ability to understand how our products tie into payment processing
- Comfortable with ambiguity and operating in an environment synonymous with change
- A strong sense of urgency and the ability to jump on client requests as they come up
- A mentality of “the customer comes first” and a willingness to go the extra mile to prove it
- Ability to travel as needed to ensure adequate on-site interaction with the client
At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
-
Customer Success Representative
2 weeks ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 3 - 5 years - Department Customer Operations - Career LevelSpecialist Position Location Cairo **Skills**: customer service Customer Focus Requirements and responsibilities **Key Responsibilities**: - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with...
-
Customer Success Account Management
2 weeks ago
مصر, Egypt Microsoft Full timeWe are looking for a highly motivated and passionate **Customer Success Account Manager (CSAM)** to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud...
-
Customer Success Manager
1 week ago
مصر, Egypt Commvault Full time**About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...
-
Customer Success Representative
1 week ago
مصر, Egypt Zeal Full time**About Zeal** We are an innovative London-born, Cairo-based startup backed by global strategic investors to empower brands to unlock the full potential of their customers by leveraging transactional data. We provide our merchants with world-class data, analytics & tools to better understand their customers and unlock the full potential of any new or...
-
Customer Success
7 days ago
مصر, Egypt Cloud 11 EG Full time**Your Career**: **Your Impact**: - Own overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. - Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services. -...
-
Customer Success Account Manager
1 week ago
مصر, Egypt Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Account Manager
1 week ago
مصر, Egypt Microsoft Corporation Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Account Mgmt Ic5
2 weeks ago
مصر, Egypt Microsoft Full timeWe are looking for a highly motivated and passionate **Customer Success Account Manager (CSAM)** to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud...
-
Vmcu Customer Success Manager
1 week ago
مصر, Egypt VMware Full time**Why will you enjoy this new opportunity?** Do you enjoy helping Global and Enterprise organizations achieve their business outcomes through their technology investments? If you do, we have the perfect job opportunity for you! As a VMware Cloud Universal Success Executive, you will serve as the adoption leader for SaaS and Subscription services purchased...
-
Customer Success Manager
2 weeks ago
مصر, Egypt Carrot Fertility Full time**About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...
-
Customer Success Manager
2 weeks ago
مصر, Egypt Udacity Full timeUdacity is on a mission to change lives, businesses and nations through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our...
-
Senior Manager, Customer Success Specialist
1 week ago
مصر, Egypt VMware Full time**The Elevator Pitch: Why will you enjoy this new opportunity?** Does leading a regional team of world class technical customer success managers make your spine tingle? Are you passionate about partnering with IT practitioners, developers, leaders, and executives at globally recognized companies to solve real problems? Do you already have experience...
-
Manager, Customer Success
2 weeks ago
مصر, Egypt Commvault Full time**About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...
-
Customer Success Representative
6 days ago
مصر, Egypt FlairsTech Full timeCairo - 1 years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** Roles & Responsibilities - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with the brand image - Review customer complaints and concerns and seek...
-
Customer Success Representative
5 days ago
مصر, Egypt جراند كومينتى Full timeGrand Community company is rapidly growing and expanding in the Businessmarket! We are seeking Unique Super Talents in SalesDepartmentto join our Family! We are Hiring the following Position for Immediate Hiring: - Job Title: Customer Success Representative Job Overview: As a Customer Success Representative, your primary responsibility is to ensure our...
-
Customer Success Specialist
7 days ago
مصر, Egypt Vultara Inc. Full time**IMPORTANT!!!! Indeed has a bug which always displays "Pay" in USD currency. Our listed "pay" or "salary" is always in the listing country's local currency. Ignore "USD" or "$" anywhere you see in this job posting unless that position is listed for the US.** **Objectives of this role** - Own the entire relationship with assigned clients, including...
-
Dynamic Customer Success Advisor
1 week ago
مصر, Egypt DocuSign Full time**Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...
-
Dynamic Customer Success Advisor
7 days ago
مصر, Egypt DocuSign Full time**Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...
-
Customer Success Specialist
1 week ago
مصر, Egypt OTO Full timeHello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...
-
Cloud Customer Success Manager
3 weeks ago
مصر, Egypt VMware Full time**Cloud Customer Success Manager (USA working hous/days)** **The Elevator Pitch: Why will you enjoy this new opportunity?** The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most...