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Application Support Officer
7 months ago
Key Responsibilities:
Insure to solve assigned tickets for the supported systems (24/7 SW) within SLA and ensure optimal customer satisfaction.
React to high severity technical issues that require immediate attention.
Work with multiple teams for the successful resolution of issues and incidents.
Review and study the vendor contracts, SLA and escalation matrix included.
Execution of DB scripts/extracts as needed.
Creating and Marinating the internal work flows using Power Automate.
**Skills**:
Business Knowledge/Technical Skills:
0-3 years of experience in the same position.
B.Sc. in computer science or equivalent
Strong Troubleshooting and problem solving skills
Strong communication skills.
DB knowledge overview (SQL, Oracle).
Strong Knowledge in Power apps, Power automate, Power BI, one drive, Share Points
**Job Details**:
- Job Location
- Cairo, Egypt
- Job Role
- Information Technology
- Employment Status
- Full time
- Employment Type
- Employee
- Number of Vacancies
- 1
- Career Level
- Entry Level
- Years of Experience
- Min: 0 Max: 3
- Nationality
- Egypt