Ecommerce Support
5 months ago
Main Job Duties:
- Responsible for providing technical support and assistance to ensure the smooth operation and functionality of ecommerce systems.
- Responsible for troubleshooting and resolving issues, implementing system enhancements, and providing guidance to both internal teams and guests.
- Ensure the seamless functioning of ecommerce systems by addressing technical challenges and providing timely support.
- Diagnosing and resolving issues related to the ecommerce platform, payment gateways, and third-party integrations. Collaborate with cross-functional teams to implement system enhancements, troubleshoot performance bottlenecks, and optimize the user experience.
- Interact with guests and provide technical guidance, resolving their inquiries and concerns effectively.
Ecommerce Support:
- Provide technical assistance and support to end-users, internal teams, and guests regarding ecommerce systems, platforms, and functionalities.
- Troubleshoot and resolve technical issues, such as system errors, bugs, and performance bottlenecks, to ensure the smooth operation of ecommerce systems and minimize downtime.
- Handle and prioritize incoming support requests and incidents, ensuring timely resolution and effective communication with stakeholders regarding issue status and updates.
- Perform routine maintenance tasks, including system updates, patches, and configuration changes, to maintain the integrity and security of the ecommerce infrastructure.
- Create and maintain technical documentation, knowledge base articles, and troubleshooting guides to facilitate efficient issue resolution and enhance team productivity.
- Collaborate with developers, QA engineers, project managers, and other stakeholders to address complex technical issues, implement system enhancements, and ensure platform stability.
- Monitor system performance, analyze metrics, and proactively identify opportunities for optimization, scalability, and improved user experience.
- Actively participate in incident management process, ensure incidents are documented and root cause analyses provided
- Stay updated with emerging technologies, industry trends, and ecommerce best practices to suggest and implement improvements in support processes and system functionality.
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
Job Requirements
- Bachelor's degree in Computer Science, Information Systems or related field Education
- Familiar with ecommerce systems, platforms, and technologies such as CMS platforms (e.g., Magento), order management systems, payment gateways, and APIs.
- Ability to analyze and resolve technical issues efficiently, utilizing effective troubleshooting techniques and problem-solving skills.
- Experience in performing routine system maintenance tasks, including updates, patches, and configuration changes, to ensure optimal performance and security.
- Excellent communication skills to effectively interact with end-users, internal teams, and guests, providing clear and concise technical explanations and solutions.
- Familiarity with incident management processes, including incident prioritization, tracking, and timely resolution, to ensure effective handling of support requests.
- Experience in monitoring system performance, analyzing metrics, and proactively identifying areas for optimization and improvement.
- Familiar with monitoring tools (e.g. Newrelic) and building dashboards, setting KPIs for proactive monitoring. Experience
- Experience with eCommerce platforms. Computer Skills
**Language**:
- English (required)
-
Ecommerce Technical Analyst
5 months ago
مصر, Egypt Headhunters EG Full timeMain Job Purpose - Bridge the gap between business requirements and technical solutions. - Responsible for analyzing, documenting, and translating business needs into technical specifications and system requirements. - Work closely with stakeholders, such as business users, project managers, and developers, to ensure that the proposed technical solutions...
-
Ecommerce Analyst
5 months ago
مصر, Egypt PepsiCo Full timeOverview: The Merchandising specialist is responsible for the presence of PEP assortment online, leading the maintenance of eCommerce customers’ websites with up-to-date, accurate, and compelling product imagery, video, and product copy, with visibility across all North American brands and business units. In partnership with Sales, Marketing,...
-
Manager Performance Marketing Emc
5 months ago
مصر, Egypt Adidas Full timePURPOSE AND OVERALL RELEVANCE TO ORGANIZATION The Manager Performance Marketing LENA will be responsible for consulting on and monitoring eCommerce campaigns to deliver innovative and leading executions according to brand guidelines and business objectives as well as amplify campaigns to drive quality Traffic, Installs and Net sales on the adidas eCommerce...
-
Pay Us Dollar English-speaking Customer Service
5 months ago
مصر, Egypt Callnovo Full time**Responsibilities**: - Provide accurate information and guidance to customers regarding product features, troubleshooting steps, and order status - Resolve customer complaints and issues effectively, ensuring customer satisfaction - Escalate complex technical problems to the appropriate teams and follow up until resolution - Keep detailed and accurate...
-
English-speaking Tech Support Agent for E-commerce
5 months ago
مصر, Egypt Callnovo Full timeCallnovo is a Professional Contact Center with over 20 years experience in the BPO industry. We are seeking a dedicated and skilled English Tech Support Agent to join our team at Callnovo. As a full-time CSR, you will be responsible for providing support to customers regarding post-sales issues related to various brands and models of mini PC products. This...
-
Senior General Accountant
5 months ago
مصر, Egypt WaslaBrowser Full timeWe were born out of a deep desire to make shopping a little _more magical_ for everyone. You see, we know that shopping isn't just about acquiring things. It's about the rush you get when you find the perfect item that speaks to your soul It's about the joy you feel when you finally own something you've been dreaming about for ages. We're here to rewrite...
-
Junior E-commerce Analyst
5 months ago
مصر, Egypt Heineken Full timeScope of the Job: The aim of junior eCommerce Analyst is to support the regional eCommerce analyst lead in finding opportunities and delivering insights through understanding customer/consumer online behaviors using various data sources that aim to benefit the eCommerce organization and the wider commerce organization in driving topline growth in a rapidly...
-
Trade and Chains Marketing Associate
5 months ago
مصر, Egypt Unilever Full time**Business Context and Main Purpose of the Job** Egypt is a strategic market for UFS both from a current business contribution perspective but also with respect to future business growth potential. The leadership team firmly believes that accelerated growth from the country will only come with localized activation of customer centric strategy catered to...
-
Selling Partner Support Associate
5 months ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Language - Fluent Arabic and English is essential. - Completed a 4 year college degree. - Military exemption\ completion\ 3 years postpone. - 2 years’ experience within a customer service environment in Multinational call center. - PC Skills: Experience working with...
-
Coo - Egypt
5 months ago
مصر, Egypt ShipShap Full time**COO - Egypt**: ShipShap is a fast-growing tech startup that is on a mission to build the future of eCommerce by redefining the shipping software layer in Africa and the Middle East. We connect merchants to world-class shipping carriers around the globe through one API and dashboard. With our products and solutions, we level the playing field by providing...
-
Assistant Marketing
6 months ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 23135814 **Job Category** Sales & Marketing **Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Marketing and Communications Manager is part of an important team that creates and...
-
Junior B2C Data Analyst
5 months ago
مصر, Egypt Heineken Full time**Responsibilities**: Functional Responsibilities: - He/she works with large data sets to find actionable insights - He/She can perform data cleansing through understanding their relevance to the business - He/She can compare and analyze different types of data sets; these can vary between data sets gathered online or with complete offline data to create...
-
Wordpress Developer
5 months ago
مصر, Egypt Almohandis Information Technology Full time** WordPress Developer**: Your code will breathe life into our clients' online presence. If you're someone who understands the language of the web and can speak it fluently, then you're exactly who we're looking for. Work location: Jizah, Egypt. **Responsibilities**: - Crafting and customizing websites using WordPress, ensuring they are responsive and...
-
Web Developer
5 months ago
مصر, Egypt Scandiweb Full timeWorking closely with global brands and creating impressive websites is challenging and rewarding. scandiweb has collaborated with many well-known brands, such as Ford, Hyundai, BMW, Jaguar, Happy Socks, Lancome, L'Oreal, Puma, the MET, and more, to develop the best eCommerce solutions for their specific needs. Our diverse team of professionals from 50+...
-
Senior Logistics Planner, Egypt
5 months ago
مصر, Egypt Reckitt Full timeHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...
-
Head of Category
7 months ago
مصر, Egypt Homzmart Full timeCompany Description **Homzmart** is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement. **Job Description**: - ** Analysing data or insights to...
-
Full Stack Developer
5 months ago
مصر, Egypt Gex Search Full time1. Magento Development: Utilize your expertise in Magento to design, develop, and maintain our ecommerce platform. Customize and extend Magento functionality to meet business requirements. 2. Database Management: Manage and optimize databases, including SQL, MySQL, and MongoDB. Design efficient database schemas and write complex queries to support 3....
-
Commercial Manager
5 months ago
مصر, Egypt Hilton Full timeThe Commercial Manager O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Manager, O&M EMEA is responsible for developing a commercial strategy covering all segments and...
-
Commercial Manager
5 months ago
مصر, Egypt Hilton Full timeCommercial Manager The Commercial Manager O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Manager, O&M EMEA is responsible for developing a commercial strategy covering...
-
Commercial Manager
5 months ago
مصر, Egypt Hilton Full timeCommercial Manager The Commercial Manager, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Manager, O&M EMEA is responsible for developing a commercial strategy covering...