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Consultancy - Ecommerce Technical Support

5 months ago

مصر, Egypt Palladium Group, Inc. Full time

**Consultancy - Ecommerce Technical Support**

***Primary Duties and Responsibilities**:
**OBJECTIVES**

***The overall objective of the assignment is to support and enhance SMEs’ capacities to increase their exports through different ecommerce platforms and connect them to B2B international buyers through those platforms. The consultant will work closely with the project’s selected SMEs to assess their capacities, identify the technical assistance needs, connect them with different ecommerce players and actors worldwide, and provide them with the needed coaching and guidance.

**Tasks**

***The consultant will support the USAID TRADE project with the following main responsibilities:

- Work with USAID TRADE team to assess around 20 SMEs in terms of their readiness for ecommerce
- Develop with USAID TRADE team ecommerce technical assistance action plans for SMEs.
- Implement with USAID TRADE team the SMEs’ technical assistance action plans including field visits, one to one coaching, trainings, networking with service providers, etc.
- Support USAID TRADE SMEs to connect with leading marketplaces, payment and logistics companies, and other major ecommerce ecosystem actors active in Egypt
- Support USAID TRADE in building the capacities of Trade Support Institutions (TSIs) in ecommerce.

**Deliverables**
- Assessment reports for around 20 SMEs.
- Technical assistance action plans for 20 SMEs.
- Monthly Progress report on the implementation of technical assistance action plans with SMEs
- Two trainings to SMEs and TSIs on ecommerce readiness and ecosystem.
- At least 2 service providers relevant and qualified can support selected SMEs and to get connected with USAID TRADE
- Brief consultancy report describing the purpose of the consultancy, progress achieved, observations, issues and/or problems encountered, and details of expected follow-on activities by USAID TRADE or its stakeholders.

**Level of Effort: 70 working Days**

**Required Qualifications**:

- Advanced degree in related field with 10+ years of related experience in related business, ecommerce, digital marketing, digital business development, online retail, and/or digital transformation/ecommerce.
- Knowledge of the ecommerce space that includes marketing strategies, product development, competitive strategies, consumer research, industry trends and usability best practices.
- Deep knowledge of various platforms especially for cross-border ecommerce and digital marketing and online sales strategies to promote online sales and conversions
- Proven experience developing, designing, and managing delivery of ecommerce capacity-building in close interaction with leading ecommerce companies and ecosystems.
- Proven experience in onboarding SMEs on leading global online marketplaces.
- Excellent relationships with leading marketplaces, payment and logistics companies, and other major ecommerce ecosystem actors active in Egypt; proven ability to convene these actors to dialogues and workshops in Egypt and the MENA region.
- Experience in conducting needs assessments with target audiences in trade and ecommerce-related capacity-building initiatives.
- Demonstrated excellent analytical, writing and reporting skills.
- Demonstrated ability to work collaboratively with staff and partners in a cross-cultural environment.
- Proficiency in both oral and written communication in both English and Arabic.

**Project Overview and Role**:
USAID’s Trade Reform and Development in Egypt (TRADE) project builds on decades of U.S. investments in Egyptian businesses and economic policy with the aim of substantially increasing Egyptian exports from Small and Medium Enterprises (SMEs). The TRADE project focuses on six selected sectors: engineering products, food processing, home têxtiles, ready-made garments, chemicals, and building materials. Through the project, USAID works with the Government of Egypt to improve the trade and investment policy environment and reduce barriers to trade. USAID also partners with business associations and export councils to strengthen the trade services ecosystem for small
- and medium-sized exporters, as well as with private companies to help them access new international markets to increase export sales. TRADE tackles many trade and investment-related issues to sustainably increase Egyptian exports and drive economic growth.

**Company Overview**:
**About Palladium** - Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.