Patient Support Manager
6 days ago
**Position Overview**
**Key responsibilities**:
- Onboarding of the Patient Support program agents and Care Coaches, ensure the receipt of initial Project specific training and every 6 months refresher training.
- Plans, controls and monitors development work while motivating a team.
- Daily/weekly sporadic checks of the planned activities versus completed to identify gaps.
- Ensure the availability of the completed signed & dated Informed Consent forms.
- Ensure the completion of tracking tools on the same day of completing activities.
- Highlight any gaps with the care coach & understanding root cause, corrective & preventive action plan should be created in case of repeated issues (CAPA creation will be based on the severity & frequency of identified issues)
- Performing accompanied visits with Care Coaches to ensure completion and patient’s satisfaction.
- Attending calls with Care Coaches as an observer.
- For assigned task, formulates a proposed approach, plan and schedule and estimates time to meet business objectives.
- Direct Ad-hoc calls with the patients to ensure overall patient satisfaction and identify any gaps with the Care Coach.
- Review of the Adverse event reporting forms ahead of submission to Merck to ensure the following:
- Form completion & accuracy
- Information matching with the primary source (if any)
- Reporting within the specified timelines
- Tracking of the reported adverse event on the patient’s tracking form
- Review & approve the Adverse event reconciliation tracker ahead of sharing with the Client
- Review & approve the Monthly project tracking system ahead of sharing with Merck
- Ensure project specific files are maintained throughout the project life cycle, quarterly checks of files completion and updates.
- Ensure regular tracking of project’s Pass-through expenses.
- Identifies emerging issues/risks and their implications and propose solutions.
- Manages staff involved in call center, care coaches and field executives.
- Reports on progress towards business objectives and discuss future directions.
- Establish the program framework and implementation process with clear timelines and deliverables
- Ensure the development and timely delivery of monthly program status reports
- Cross-functional collaboration with internal functions as per program needs and requirements
- Assesses project risks and specifies contingencies.
**Skills & Experience required**:
Experience in the pharmaceutical market access industry.
Strong understanding of patient support programs in the life science industry.
Excellent knowledge of patient communication skills
Demonstrates competent project management skills with proven time management and personal organizational skills.
Good team-based interpersonal skills but also an ability to work independently.
Energetic, dynamic and self-driven individual with excellent communication, presentation and interpersonal skills, communicating well with patients, HCPs.
**Qualifications & Other requirements**
Strong academic track record including minimum of a bachelor’s degree in life sciences or equivalent (physician or pharmacist).
Master’s degree is valued but is not essential.
Willing to travel inside Egypt.
Good managerial, leadership and communication skills.
Fluency in English/Arabic.
Advanced MS Office skills.
-
Patient Support Program Intern
3 weeks ago
محافظة القاهرة, Egypt IQVIA Full time**Key responsibilities** - Welcoming the patients who are willing to be enrolled in PSP program with verbally consenting them and introduce them to the related program to their disease. - Inform patients by explaining procedures; answering questions; providing information. - Maintains communication and quality of the program by reporting problems either...
-
Field Patient Care Coach
3 weeks ago
محافظة القاهرة, Egypt IQVIA Full time** Receiving patients/caregivers who are willing to be enrolled in IQVIA’s program with consenting them and introduce them to the related program.**: - ** Contracting, onboarding and training targeted pharmacies on the program flow and Application.**: - ** Answering pharmacist calls and address their queries as applicable.**: - ** Reporting of Adverse...
-
Patient Benefits Representative
7 days ago
محافظة القاهرة, Egypt Texas Oncology Full time**Overview** **Texas Oncology's Covid 19 vaccine policy requires all new hires to be vaccinated or obtain an approved exemption before their start date. More information will be provided to you during the interview process.** **Texas Oncology** is looking for a **Patient Benefits Representative **to join our team!This full time position will support the...
-
Field Patient Care Coach
6 days ago
محافظة القاهرة, Egypt IQVIA Full time**Position Overview**: **Responsibilities**: - Provides primarily face-to-face coaching meetings for patients who suffer from critical disease. (Patient meetings could be outside Cairo in different Egypt governorates). - Contacts and performs initial meetings with patients who are eligible for health coaching programs during weekly field visits. - Visits...
-
القاهرة, Egypt Yalent Full time**About AllCare**: At AllCare, we provide personalized primary care delivered directly to facilities across California. Our dedicated concierge service simplifies medical coordination, allowing care teams to focus on what matters most—caring for their residents. We are committed to improving patient experiences and outcomes through seamless scheduling,...
-
Patient Safety Specialist
6 days ago
القاهرة الجديدة, Egypt Sandoz Full time**Major accountabilities**: - Support management of Patient Safety operational processes at Country Organization in ensuring compliance with global/local procedures, national and international regulations/ standards/guidelines for pharmacovigilance. - Manage collection, processing, documentation, reporting and follow-up of all adverse event reports for all...
-
Psp Patient Care
3 weeks ago
القاهرة, Egypt Axios International Full time**Position: PSP Patient Care** **Position Purpose** The **Patient Support Program Patient Care **will assist the Patient Care Leader in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office...
-
Psp Patient Lead
3 weeks ago
القاهرة, Egypt Axios International Full time**Position Purpose** The** Patient Support Program Patient Lead **will Lead and manage the Patient Care Team in implementing and managing drug access program(s) in the region, as well as providing operational guidance for access program(s) in the region upon request. The jobholder is required to help represent Axios in daily meetings with patients, doctors...
-
Patient Care Specialist
3 weeks ago
القاهرة, Egypt Axios International Full time**Position: Patient Care Specialist** **Position Purpose** The purpose of the job is to assist in supervising the team and managing access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based. **Duties and...
-
Program Manager
4 weeks ago
محافظة القاهرة, Egypt IQVIA Full time**Position Overview** **Key** **responsibilities** - Onboarding of the new care coaches/Patient support specialists as replacement with assurance of the receipt of initial Project specific training and refresher when needed. - Regular checks of the planned activities versus completed to identify gaps. - Monthly quality checks to calls - Ensure the...
-
Application Support Analyst
6 days ago
محافظة القاهرة, Egypt IQVIA Full timeJOIN IQVIA, The Human Data Science Company **Who are we?** **World Leader in health data in 140 countries**, IQVIA relies on its unique databases, expertise and analytical tools to provide **services and advisory solutions to health system actors**. **The IQVIA experience is**: - ** Evolving at the crossroads of 2 universes**, health and new...
-
Business Support Coordinator
6 days ago
القاهرة, Egypt Amgen Full time**HOW MIGHT YOU DEFY IMAGINATION?**: - If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and...
-
Technical Support Specialist
6 days ago
محافظة القاهرة, Egypt Motorola Solutions Full timeCompany Overview At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help...
-
Technical Support Engineer
3 weeks ago
محافظة القاهرة, Egypt Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...
-
Area Sales Manager
3 weeks ago
القاهرة, Egypt Zimmer Biomet Full timeAt Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...
-
Technical Support Agent
2 days ago
القاهرة, Egypt Hadaf Full timeResponsibilities: - Technical Support: - Providing assistance to customers by helping troubleshoot and resolve technical issues with products or services. - Ensuring customers have a positive experience through patient, understanding, and helpful customer service. - Identifying, diagnosing, and solving technical problems promptly. - Keeping detailed...
-
Clinic Manager
3 weeks ago
القاهرة الجديدة, Egypt Top Life Medical Center Full timeWe seek a Clinic Operations Manager with experience in aesthetic clinic management. The role involves overseeing day-to-day operations, ensuring high-quality patient care, and managing a team of professionals to optimize clinic performance. Key Duties: - Develop operational strategies to enhance efficiency and patient satisfaction. - Monitor staff...
-
Clinical Reviewer
7 days ago
محافظة القاهرة, Egypt Texas Oncology Full time**Overview** **Texas Oncology's Covid 19 vaccine policy requires all new hires to be vaccinated or obtain an approved exemption before their start date. More information will be provided to you during the interview process.** **Texas Oncology** is looking for an **Insurance Reviewer **to join our team!This full time position will support Cedar Park...
-
Project Management Intern
2 weeks ago
محافظة القاهرة, Egypt Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...
-
Market Access Manager
4 weeks ago
القاهرة, Egypt AstraZeneca Full time**Market Access Manager**: **Introduction to role** Lead the way with Innovative Value Strategies. Join the team that is leading the field with our work to drive Innovative Value Strategy solutions. We articulate how critical our medicines are to the healthcare ecosystem through our strong and innovative value story. **Accountabilities** This role focuses...