Technical Support Agent

3 weeks ago


القاهرة, Egypt Hadaf Full time

Responsibilities:

- Technical Support:

- Providing assistance to customers by helping troubleshoot and resolve technical issues with products or services.
- Ensuring customers have a positive experience through patient, understanding, and helpful customer service.
- Identifying, diagnosing, and solving technical problems promptly.
- Keeping detailed records of customer interactions, issues, and resolutions for future reference.
- Communicating technical information clearly to non-technical customers.
- Continuous Improvement:

- Staying updated with product updates, technical knowledge, and industry trends.

Qualifications:

- Essential:

- Strong knowledge of accounting principles.
- Proven experience in customer support; additional experience will be considered a plus.
- Good command of English.
- Organized and responsible with excellent communication and problem-solving skills.
- Ability to work well in a team environment.
- Preferred:

- Familiarity with ERP Systems or industry experience using help desk software and remote support tools.

Application Question(s):

- your accounting knowledge with experience or with study?
- Do you live in Cairo?



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