Field Patient Care Coach

3 weeks ago


محافظة القاهرة, Egypt IQVIA Full time

** Receiving patients/caregivers who are willing to be enrolled in IQVIA’s program with consenting them and introduce them to the related program.**:

- ** Contracting, onboarding and training targeted pharmacies on the program flow and Application.**:

- ** Answering pharmacist calls and address their queries as applicable.**:

- ** Reporting of Adverse Events only when received during interactions with pharmacies and patients.**:

- ** Managing and controlling the loyalty program flow, points and verifying submitted documents**:

- ** Generating monthly reports based on pre-agreed KPIs.**:

- ** Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.**:

- ** Handling and educating patients/caregivers through phones ensuring smooth program flow.**:

- ** Timely and accurate response to patient needs and inquiries, ensuring assistance within the required approved script.**:

- ** Register new patients on the platform specialized for the program.**:

- ** Submitting all patients’ complaints weather adverse event or quality complaints accompanied by assigned products of the program.**:

- ** Develops care plans that are custom-tailored to individual patients.**:

- ** Patient support programs experience is preferred.**:

- ** Knowledge of health-related diseases with medical background.**:

- ** Excellent verbal and written communication skills.**:

- ** Strong motivational, convincing power and problem-solving skills.**:

- ** Ability to counsel clients of all ages, cultures and educational level.**:

- ** Solid experience in variety of clinical techniques and medical field**:

- ** Immense ability to develop a health plan**:

- ** A well organized and pleasing personality with self-confidence.**:

- ** Knowledge of latest trends in health care.**:

- ** Strong understanding of patient support programs in the life science industry.**:

- ** Good team-based interpersonal skills but also an ability to work independently.**:

- ** This individual must be highly motivated, energetic, and have the desire to immerse themselves in the patients’ culture of wellness and support this culture.**:

- ** Strong academic track record including minimum of a bachelor’s degree in medical field.**:

- ** Fluency in English/Arabic.**:

- ** Advanced MS Office skills (Excel)**:



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