People Services and Solutions Manager

7 days ago

مصر, Egypt Electrolux Full time

Be part of something bigger. Decode the future.

At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home.

All about the role:
This is People Services and Solutions Manager role. Purpose of the role is to manage People Services and Solutions (PS&S) Organization as part of broader New HR Delivery Model that Electrolux implements globally. On that position, you will be also responsible for driving effective and efficient service delivery within the area of People Data, Payroll and Time and attendance, Employees/LM/HRBPs HR inquiries (Tier 0-2). You will be a member of the People and Services Management team in which you will be responsible for proposing and executing short
- and long-term strategy for the PS&S function in which will be aligned with global direction of PS&S organization.
Reports to the Director of People Services and Solutions for Region APAC&MEA and manages the teams that are delivering inhouse payroll.

What you’ll do:
TRANSFORMATION
- Supports the Project team and the Director of PS&S in implementation/refining People Services and Solutions organization (mapping, scope analysis, desktop procedures, roles transition, recruiting on new positions, change management)
- Is crucial in proper configuration of the new systems and tools (Workday, HR Service Now, other communication channels for white and blue collars)
- Makes sure the PS&S organization is fully equipped and ready to work in new environment (new system, new communication channels, new/revised roles and responsibilities, clear SLA)
- Responsible for stabilization of the new PS&S organizational set-up and Workday usage (by Employees, LMs, HRBPs, PS&S Specialists)

SERVICE DELIVERY
- Accountable for excellent customer-oriented services through adherence to Service Level Agreements (SLA) but also through partnering approach to the needs of the Business
- Continuous performance management of delivered services and implementation of corrective and preventive actions, if required
- Accountable that policies, guidelines and processes exist to support the delivery of services in line with PS&S objectives and agreements with stakeholders (incl compliance with internal and external regulations and business continuity plan).
- Accountable for execution of control checkpoints to ensure that service delivery complies with the above.
- Drives process excellence through analysis of external and internal opportunities, close collaboration with key stakeholder and analysis of their needs and through collaboration with Regional/Global PS&S teams (CI, Service Governance, Reporting and Analytics, Quality, Payroll Process Lead, People Data Process Lead) and/or various COE functions.
- Ensures that HR priorities are properly supported by PS&S team if they refer to the areas of services in scope (work closely with HR Country Managers)
- Ensures compliance with all laws and policies related to employees.

SERVICE RELATIONSHIP
- Establishes key client relationships (internal and external) on Country Level and ensure these are maintained.
- Coordinates service performance review with the main internal clients (HR Managers/HRBPs, HR Country Manager) to evaluate the service performance, discuss issues and escalations, forecast and resource planning.
- Responsible for customer satisfaction measurement processes and coordination of aftermath improvement actions.
- Responsible for all labor relations with government authorities such as labor offices, social insurance offices and health insurance offices.

TEAM MANAGEMENT
- Communicates effectively on different level of organizational structure.
- Builds and develops a high performing PS&S Team (satisfied and engaged)
- Drives individuals through huge change process and keep them engaged.
- Responsible for providing proper facility, time attendance and law compliance.
- Contributes to PS&S HC forecasts, plans and budgets.
- Monitors reporting against plans and budgets.

CONTINOUS IMPROVEMENT & QUALITY ASSURANCE
- Makes sure the Team CI targets and objectives are delivered.
- Promotes the PS&S continuous improvement program and a strong focus on quality and compliance.
- Identifies and supports implementation of improvement opportunities.

KNOWLEDGE MANAGEMENT
- Ensures a consistent method for documenting, storing, and updating all processes, desktop procedures and operational/technical documentation.
- Integrates a knowledge management mentality/culture into PS&S

Who You Are?
- EXPERIENCE: Min 7 years’ leadership experience on autonomo

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