Senior Customer Margin Optimization Manager
6 months ago
**About the role**:
1. Customer Experience
Be the channel's SPOC for any clarification on IMEAR B-END and champion a unique customer experience
Forecast, measure and report the impact of GLOBAL B-end initiatives maximizing synergies & P&L improvement
2. Partner Management:
Develop and manage SITA intimacy including forward-looking intelligence and impact on per cluster/country/unit cost basis
Streamline channel/partner optimization streams in collaboration with SITA BU, Direct/Indirect channels & Sourcing for all B-End Regions
3. Channel Management
Develop A-end optimization programs with main stakeholders (Sourcing, CS&O) and lead back-office improvements activities
**About you**:
Education, qualifications, and certifications:
University Degree in a specialization or Business, Telecommunications and/or Engineering
Language skills: Fluent English required, both spoken and written; French is a desirable (not mandatory); Arabic is a bonus (not mandatory)
Strong computer literacy & proficiency in MS Word, Excel, and PowerPoint
Scripting/data manipulation/BI skills are desirable (not mandatory)
Prior experience with SCRUM/Agile methodologies are desirable (not mandatory)
Coding experience in Big Data environment (e.g. Python) are desirable (not mandatory)
Essential skills and knowledge:
Minimum of 3-5 years in international telecommunications business/environment
Experience in leading/managing a small team with direct report responsibilities
Ability to effectively achieve business success while working in a group of experienced professionals
Strong analytical, planning, and organizational skills with an ability to manage competing demands
In-depth knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence
Ability to be flexible while working in a changing environment; able to manage projects under pressure and think outside the box
Ability to operate with autonomy and in a virtual team environment
Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
Understanding of Orange Business Services products and/or circuit provisioning tools
Both detail-oriented and a big picture thinker....
A problem solver
**Additional information**:
The IMEAR (Indirect, Middle East & Africa) region is the department within Global Wholesale & Enterprise Networks which is responsible for end-to-end ownership of network infrastructure planning, deployment, and management in a technical & financial dimension. We manage carriers and collaborate with regional teams (Sourcing, Business Unit, CS&O) and entities to design, plan and deploy regional networks to guarantee optimal quality of service and maximize both profitability and competitiveness.
- We are a 'HYBRID' team, with a unique mixture of technical, business and financial responsibilities operating in an AGILE environment driven by empowerment, autonomy, experimentation, transparency, cooperation, adaptation, and flexibility.
**Contract**:
Regular
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