Senior Contract Performance Manager
5 months ago
**Job Description Summary**: GE Gas Power
Welcome to tomorrow's energy—today
Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and tomorrow. GE’s foundations were laid by Thomas Edison nearly 130 years ago to provide innovative solutions for a wide range of critical problems around the world. GE’s deep-rooted culture serves as the backbone for every step we’ve taken at GE Gas Power. With more than 300,000 employees and operations in over 170 countries, GE employees reflect both the local communities we serve and the people with whom we do business.
Diversity at GE
We believe diversity makes us more competitive and creates value for our customers, shareholders, and employees. We believe in the value of each person’s unique identity, background, and experiences and are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong. By embracing diverse teams and perspectives, we are better equipped to build a world that works.
Our approach to diversity will be based on the following objectives:
- Our employees - to continue to strive to ensure that our workforce is as diverse as the communities we serve, while always upholding the importance of merit.
- Our workplace - to foster an inclusive culture that recognizes employees’ unique needs, helps them reach their full potential, and nurtures their diverse talents.
- Our community - to strive for diversity in suppliers and partners and engage with the communities in which we operate to support diversity.
The Senior Contract Performance Manager demonstrates accountability for functional, business, and broad company objectives. In this role, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise & be involved in long-term planning. Responsible for the profitability and customer satisfaction for assigned contracts and customer obligations
**Essential**
**Responsibilities**
- As the Senior Contract Performance Manager, you will:
- Plan / coordinate activities on site of a larger project to fulfill a customer order according to financial / commercial parameters and ensure customer satisfaction- Own P&L responsibilities (i.e. orders, sales, margin, cash)- Oversee opportunities for Extra Work- Own contract management and fulfillment, including all project deliverables and understanding the T&Cs and contract requirements such as, Payment terms and obligations, division of responsibilities, LD & Bonus structure- Provide contract administration for assigned proposals and contracts including customer interface, negotiations, preparation, and contract interpretation- Provide service agreement, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams.- Maintain all CSA related documentation (e.g. Insurance certificates)- Function as a liaison between internal and external organizations for assigned customers and/or contracts, own the customer relationship, be the single point of contact (SPOC) managing customer communications, and contribute to the overall business strategy- Be responsible for customer portfolio P&L, growth, KPI metrics, customer strategy and technical support- Be responsible for developing outage scope and communicating scope to FieldCore, obtain schedule and JCE, policy 6 target settings, drive productivity in overall cost, parts planning including requests for quotes and addressing order issues as they arise, as well as planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network- Organize pre-outage, post-outage and outage milestone meetings and guide “lean outage workouts” for major projects- Lead direction for all emergent / compelled outage resolution, place Service Now (SN) cases and communicate all applicable technical documents to customer (TIL, SB, etc.), oversee and manage warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits and satisfaction for the customer and GE- Update and maintain input in the Field Service Portal (FSP), including the Oracle Field Services (OFS) system and manage the various Power Services’ tools, and all customer invoicing, credit notes processing- Respond to the customer’s technical inquiries- Provide information and support for implementing CM&U’s- Work with the owners Operation and Maintenance (O&M) to optimize reliability and availability in order to increase the facility’s efficiency and profitability- Be responsible for Quality and EHS oversight on
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