Performance Manager
7 months ago
**About the role**:
As a Performance Manager (PM) within CSS, you will be responsible for the relationship between CSS operational users and the managers of operational tools: You will be the privileged liaison between the CSD entities and the CSS operational teams for which you will be the representative at the tooling level.
You participate in the process of creation, generalization and industrialization of the operational tools and in particular their operational efficiencies, with an ROI approach.
You guarantee the good use of the tools in the respect of the ITIL processes but you are also involved in the evolution phases of the operational tools. You will also listen to users to support their requests for changes to the tools to better adapt to their operational needs.
Under the responsibility of the Performance management manager within the CSD/CSS entity, your main activities are the following
- Coordinate and lead exchanges between the operational managers and the tooling managers for the implementation of operational tools.
- Manage the generalization and industrialization of tooling projects across the company
- Centralize requests for changes in operational tools:
- Propose improvement and industrialization plans
- Manage the tooling KPIs
- Produce the contractual dashboards
**About you**:
- You have already managed cross-functional projects at the Cloud level.
- You have had the opportunity to work on IT ecosystems.
- You know how to work in a team, you know how to federate and energize a group,
You like to share your knowledge
You are organized in your work, you know how to anticipate and plan.
You are customer satisfaction oriented, quality of service and results oriented.
You know how to communicate reassuringly, effectively and appropriately in all circumstances
- You are familiar with ITIL V3, or even certified
- Technically, without being an expert, you know
- ELK
- Automation tools ( Ansible-Gitlab...)
- DEVOPS/CloudNative technologies (Ansible, Nexus, Docker, Gitlab...).
The practice of English as a working language requires a very good oral and written level: you will interact with foreign customers or international partners
**Additional information**:
You will evolve in a resolutely international context with a focus on France.
You will work in a rich, highly diversified technical environment that is constantly being renewed, since private clouds are one of the company's strategic development areas.
You will be part of a very dynamic and supportive team. You can always count on the support of your colleagues and your management is also there to help you.
**Contract**:
Regular
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