Technical Sales Specialist

1 week ago

مصر, Egypt AkzoNobel Full time

**Date**:Feb 7, 2024

**Location**: Giza, EG

**Company**:AkzoNobel

We supply the sustainable and innovative paints and coatings that our customers, communities - and the environment - are increasingly relying on. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

© 2023 Akzo Nobel N.V. All rights reserved.

**Job Purpose**:

- Provides professional delivery of expert technical support and by proactive and professional delivery of high quality technical support to internal and external customers - 50%
- Provides expert knowledge to the technical and sales departments in handling complex technical issues and in educating customers on the solutions. - 20%
- Collects, filters and prioritizes product-related issues and needs occurring in the region with feedback of complaints handling - 10%
- Frontline sales person responsible for the execution of agreed sales and profitability targets established by the SMU within the assigned sales area by acquiring new business and maintaining existing customers. - 10%
- Monitor sales against agreed targets on a regular basis to ensure they are met and where necessary the need for remedial actions are identified, reported and implemented - 10%

**Key Accountabilities**:

- Provide technical assistance to local clients including: analyzing customer needs & production environment, testing, attaining approval on products, handing over to Sales and securing customer satisfaction after-sales
- Promote the value of Technical Assistance at the clients' decision making level
- Ensure timely and effective response to customers’ complaints and facilitates coordination with the concerned departments
- Manage TS team for the regular TS works at customer’s line (plant optimization consultancy, plant audits, oven recoding and routine visits, and follows up on results
- Regularly and pro-actively informs the back-office (including, marketing, operations and finance) about the necessary sales support level and coordinates their actions towards the assigned customers
- Provides information to customer service regarding customers’ needs with regard to marketing tools, services and analyzes
- Conducts the products’ tests & evaluation and participates in the work of the project teams preparing the new product launches
- Provides expert knowledge to the technical and sales departments in handling complex technical issues and in educating customers on the solutions
- Manage a portfolio of customers, in a designated area, to execute sales plan
- Identifies business opportunities, pinpoints and tries to resolve existing and/or potential problems and requests support from the upper management
- Systematically up-dates CRM with valid, accurate and complete customer-related information
- Monitors and reports on the status of formal customer complaint procedure handling
- Ensure compliance with QHSE policies and procedures within the department
- Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations

**Requirements**:

- University degree
- Minimum 3 years of experience in the same/similar industry
- Very good command of English language
- Excellent communication and negotiation skills
- Strong customer focus
- Results oriented
- Able to cope with pressure & meet deadlines
- Strategic and creative thinking
- Some experience in the aluminum building industry will be an advantage
- Knowledge of, or experience in, powder coatings will be an advantage

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 37436

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