Senior, Genesys/ivr Engineer

About the job Senior, Genesys/IVR Engineer **Purpose of the job** we are looking for a Genesys Technical Support Engineer to join our technology contact center support team, who will help us working on the on-going support of a migration projects **Duties and responsibilities** - Maintain contact center platforms and recommend new...

About the job Junior, Genesys/ IVR **Purpose of the job** we are looking for a Genesys Technical Support Engineer to join our technology contact center support team, who will help us working on the on-going support of a migration projects **Duties and responsibilities** - Maintain contact center platforms and recommend new technologies/advancements that...

**Purpose of the job** We are looking for a Genesys Technical Support Engineer to join our technology contact center support team, who will help us working on the on-going support of a migration projects **Duties and responsibilities** - Maintain contact center platforms and recommend new technologies/advancements that will enhance the platform. - Design...

**We Are Hiring: Software Engineer ( IVR Solutions )** **About Us**: **ZIWO** is an Omni-channel Cloud Contact Center Software (CCAAS) providing straightforward solutions for companies to communicate with their clients via Phone, WhatsApp, SMS, and more. ZIWO connects 145 countries globally, including the GCC, enabling users to instantly expand their reach...

**Role Purpose**: - To Design, develop and maintain complex contact centre systems using VXML, Java and IVR development tools and voice platforms - To Develop and Maintain IVR Contact Centre Routing Solution which intelligently routes calls to queues, leveraging AOD and STT/TTS engines - Coordinate with Backend Developers and other backend systems for IVR...

**Job summary** Effectively maintains customer hardware/software. Responsible for delivering timely and effective repairs to ensure optimal system performance and superior customer satisfaction. **Main Responsibilities** - Call Flow Design in interaction (ACD, CTI, IVR) for AVAYA and GENESYS - Responsible for troubleshooting in the area of IT/ACD -...

**Role Overview**: As a Senior Software Engineer at Genesis Creations S.A.E, you will play a pivotal role in our software development endeavors, spearheading crucial aspects of our projects. You'll collaborate closely with our development team, offering technical leadership, architectural guidance, and contributing to the creation of vital software features...

Managing the Voice Team, ensuring the delivery of agreed service levels, and maintaining the required uptime. Managing communications systems capacity by monitoring current usage and forecasting future demand and then bringing new capacity into service in a timely and cost-effective manner. Procuring, evaluating, and deploying omnichannel technologies that...

**Role Overview**: As a Senior Software Engineer at Genesis Creations S.A.E, you will play a pivotal role in our software development endeavors, spearheading crucial aspects of our projects. You'll collaborate closely with our development team, offering technical leadership, architectural guidance, and contributing to the creation of vital software features...

Expertflow is looking for a senior engineer in Cisco contact center solution deployment with solid troubleshooting skills in the Cairo, Egypt region. The core responsibility is to act as a customer representative and work with the team to provide quality support and project implementation. **Responsibilities**: - Work as a senior engineer to implement...

**votre rôle**: As a UC & Cloud Crisis Manager, you will lead and coordinate incident management /Crisis Management activities for VIP customers, focusing on incidents related to UC & Cloud solutions. Serving as the primary contact and major incident leader, your role is pivotal in ensuring efficient incident resolution and acting as a bridge leader during...

**HR Service Desk Senior Specialist.HR BP & HR Shared Services** **-** **(** **230000N0** **)** **Description** **Job Purpose** To act as a first line support in handling and solving Etisalat, ISP & EGS employees inquiries and problems. To ensure the quality of provided services & information to all staff **Report To Position Name** Receive, review, new...

**Role purpose**: - Responsibility of managing Digital contact centre at Vodafone Egypt (TOBI) as well as managing contact centre voice platform and workforce management and contact center quality. - Setting the strategy and transformation of all contact centre development activities - Delivery of new digital capabilities that improve customer experience...

**Key Accountabilities & Decision Ownership**: - Ensure 99.5% closing for assigned SR. - Responsible for sharing team knowledge to newcomers. - Investigate, Generate and follow up with 2nd line/Concerned teams on open Service request/Issue. - Effective supporting Zero SLA violation for the team. - Participation in setting the team daily/weekly/monthly KPIs...

Cairo- Enterprise- FULL TIMEJob description **Purpose of the Job** **Responsibilities and Duties** - Collaborate with cross-functional teams including designers, project managers, and content creators to gather requirements and develop WordPress-based solutions. - Design, develop, and customize WordPress themes, plugins, and templates to meet project...

About the job Senior Software Engineer **Purpose of the job** senior software engineer is typically required to work with and supervise a team of software engineers developing information systems for a website or other software programs **Duties and responsibilities** - Participate in development of new services and operations support team to ensure...

_We are looking for a Senior Architect Engineer, with 10+ years of experience, to join our team based in Egypt and oversee the company's new construction projects. As the Senior Architect, you will mentor other Architects, interpret client briefs, and review contracts and designs._ **DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO**: - Reviewing...

Now hiring! Excellent Engineering Vacancies/ Port in KSA **Senior Planning Engineer** - Engineering degree from reputable university - Minimum of 6 years work experience, with at least 3yrs in a planning role - Extensive Experience in using planning software (CMMS, EAMs, Oracle, Maximo) - The position requires port experience in heavy equipment.

**Description**: **Be the energy behind change. Join ABL Group.** ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors, offering the deepest pool of expertise across marine and engineering disciplines in more...

**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...