Junior, Genesys/ Ivr

6 months ago

مصر, Egypt اورنچ مصر Full time

About the job Junior, Genesys/ IVR

**Purpose of the job**

we are looking for a Genesys Technical Support Engineer to join our technology contact center support team, who will help us working on the on-going support of a migration projects

**Duties and responsibilities**
- Maintain contact center platforms and recommend new technologies/advancements that will enhance the platform.
- Design and implement new contact center platforms
- Design, develop, test, and promote code to address new business requests and support ongoing needs for the contact center, including the ongoing development efforts for the voice platform
- Provide production support for issues raised as a result of client feedback
- Lead voice requirements gathering, developing use case documentation and partnering with business partners to deliver solutions
- prepare and produce releases of software components to meet business requirements/needs
- Supports users and assists in troubleshooting by developing documentation and self-help tools
- Develop alerting tools to aid in efficiently troubleshooting errors/issues
- Manage and work with various infrastructure teams, vendors, and peers
- Coordinate with internal technical teams and vendors where appropriate to gain assistance and resolve problems with the platform

**Job specification**

**Education**:
**Required Qualifications**
- Bachelor's degree in computer science or related field
- 0-2+ or more years of telecommunications/voice technical experience
- Knowledge with Genesys contact center technology platforms
- Knowledge in VoIP Protocols SIP/SIPREC/RTP and troubleshooting
- Knowledge in Genesys Contact Center platforms & GVP and routing
- Knowledge in Java SE is a must and Java EE is a plus.
- Knowledge with Oracle DB and SQL.
- Knowledge in software development life cycle

**Preferred Qualifications**
- Agile/SAFe environment
- DevOps / SRE

**Communication Skills**:

- Excellent written and verbal communication skills with the ability to present complex technical information of the platform in a clear and concise manner to executives and non-technical leaders.

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