System Engineer Genesys

About the job Senior, Genesys/IVR Engineer **Purpose of the job** we are looking for a Genesys Technical Support Engineer to join our technology contact center support team, who will help us working on the on-going support of a migration projects **Duties and responsibilities** - Maintain contact center platforms and recommend new...

**Purpose of the job** We are looking for a Genesys Technical Support Engineer to join our technology contact center support team, who will help us working on the on-going support of a migration projects **Duties and responsibilities** - Maintain contact center platforms and recommend new technologies/advancements that will enhance the platform. - Design...

About the job Junior, Genesys/ IVR **Purpose of the job** we are looking for a Genesys Technical Support Engineer to join our technology contact center support team, who will help us working on the on-going support of a migration projects **Duties and responsibilities** - Maintain contact center platforms and recommend new technologies/advancements that...

**Purpose of the job** We are looking for a Genesys Technical Support Engineer to join our technology contact center support team, who will help us working on the on-going support of a migration projects **Duties and responsibilities** - Maintain contact center platforms and recommend new technologies/advancements that will enhance the platform. - Design...

Managing the Voice Team, ensuring the delivery of agreed service levels, and maintaining the required uptime. Managing communications systems capacity by monitoring current usage and forecasting future demand and then bringing new capacity into service in a timely and cost-effective manner. Procuring, evaluating, and deploying omnichannel technologies that...

Customer Systems Analyst **Job Description**: **Customer Systems Analyst** **Contract: 12 Months Fixed Term** **Location: Cairo, Egypt** **Full time** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** At Bupa, we're passionate about technology. With colleagues, customers, patients and...

**Customer Systems Analyst** **Contract: 12 Months Fixed Term** **Location: Cairo, Egypt** **Full time** - We consider all types of flexibility, including locations, hours and working patterns. _ **We make health happen** At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the...

Customer Systems Analyst Cairo, Egypt Full time, 40 hours per week Fixed Term position Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose -...

Introduction As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating...

**Role Overview**: As a Senior Software Engineer at Genesis Creations S.A.E, you will play a pivotal role in our software development endeavors, spearheading crucial aspects of our projects. You'll collaborate closely with our development team, offering technical leadership, architectural guidance, and contributing to the creation of vital software features...

**votre rôle**: As a UC & Cloud Crisis Manager, you will lead and coordinate incident management /Crisis Management activities for VIP customers, focusing on incidents related to UC & Cloud solutions. Serving as the primary contact and major incident leader, your role is pivotal in ensuring efficient incident resolution and acting as a bridge leader during...

**Role Purpose**: - To Design, develop and maintain complex contact centre systems using VXML, Java and IVR development tools and voice platforms - To Develop and Maintain IVR Contact Centre Routing Solution which intelligently routes calls to queues, leveraging AOD and STT/TTS engines - Coordinate with Backend Developers and other backend systems for IVR...

Details Required Experience 2-10 Department Customer Operations Career LevelSenior Position Location Cairo / Alexandria **Skills**: Embedded Software Requirements and responsibilities **System Engineer**: - English: Fluent - Communication: Excellent Technical Skills Required: Ability to communicate with internal teams | Customer. Formal Systems...

**Role Overview**: As a Senior Software Engineer at Genesis Creations S.A.E, you will play a pivotal role in our software development endeavors, spearheading crucial aspects of our projects. You'll collaborate closely with our development team, offering technical leadership, architectural guidance, and contributing to the creation of vital software features...

#SoftTrend is urgently looking for System Engineer System Engineers with the following qualifications: 1- Hands-on knowledge with firewall products Specifically FortiGate / Sophos. 2- Familiar with Azure foundational elements like VNET, Blob storage, instances, functions, networking etc. 3- Implementing best practices for system security, AD, and data...

Overview: Founded in 1987, Stirling Dynamics has grown from a handful of expert engineers to a team of 100+ staff. The success of the company is made possible through a customer-focussed, can-do culture. Everything we do is underpinned by our company mission statement: - To deliver innovative technical services and technology solutions into our core...

**SoftTrend **is #hiring System Engineer. System Engineer Job Duties: - Provide first and second level support to our customers. - Participate in general IT operations and user support. - Liaise with vendors and other IT personnel for problem resolution. - Dealing with multiple security, network, and infrastructure vendors. **Requirements: - ** -...

**Quadraticx is looking for Full-Time, On-site System Engineer.** **Location**:Cairo, Heliopolis. **Responsibilities** - Research and assess project requirements and specifications. - Preparing functional specifications. - Define the system architecture and the interface, coordinating with different teams (HW/SW/Mechanical/Electrical). - Design engineering...

Analyze customer problems, resolve and close customer complaints as per assignment from team leader. - Prepare software and hardware design documents for review by project team leader/Senior engineer. - Generate project documentation. - Undertake the testing of software and hardware including all internal, workshop, factory acceptance and site acceptance...

**Job Information**: Field - InfrastuctureField / Area - Sys (OS, Servers & Storage)Industry - IT ServicesJob Category - System EngnieeringWork Experience - 1-3 yearsCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Understanding and knowledge of Active Directory including but not limited to GPO, schema, and best practices. -...