Customer Systems Analyst

3 weeks ago


مصر, Egypt Bupa Full time

Customer Systems Analyst

Cairo, Egypt

Full time, 40 hours per week

Fixed Term position

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role Overview:
Customer Systems Analysts will be focussed on business rules specifically authoring new claims rules (as well as refactoring existing ones).

We have a target to save roughly £30m on claims this year which will only be achieved through analysis, development and the evolution of the claims rules in InRule. We currently have a backlog of 25 items varying from simple complexity to high complexity. We are expecting many more new rules to be sent our way from the 60 transformational programmes over the next 3 years. Right now, we've been asked to look at Duplicate claims which we are currently recovering money for retrospectively to the value of £2.4m.

What you’ll do:

- Maintain up to date knowledge and understanding of capabilities of our customer servicing systems, including Pulse, InRule, eGain, Genesys and LivePerson.
- Take ownership for the clarification, interpretation and implementation of solutions and how they are incorporated into the Rules Authoring Tool
- Deliver the best solutions for business rule improvements that support Bupa’s goals by fully understanding the capability/limitations of the rules system
- Test the functionality of new and existing rules to ensure they’re fit for purpose by overseeing planning, development, and execution of rules

What you’ll bring:

- Previous experience in customer services
- Previous experience within a regulated IT environment preferrable

Time Type:
Full time



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