Unified Communications

4 months ago


مصر, Egypt Talent Pal Full time

**Job summary**

Effectively maintains customer hardware/software. Responsible for delivering timely and effective repairs to ensure optimal system performance and superior customer satisfaction.

**Main Responsibilities**
- Call Flow Design in interaction (ACD, CTI, IVR) for AVAYA and GENESYS
- Responsible for troubleshooting in the area of IT/ACD
- Coordination of the setup of IT-/ACD-workstations (Genesys / Avaya soft clients, hard phones,..)
- Planning and coordination of workplace relocations / business lines
- Documentation (e.g. customer/system specific installations)
- Responsible for ensuring the operational readiness of the IT and ACD networks via monitoring systems and UHDs
- Software distribution / security management (patches, etc.)
- Carrier Service Numbers Management
- System management and backup
- Maintain customer and internal communication
- Ensure quality compliance
- Management and maintenance of communications systems in the call center environment of the region
- Extended fault processing of IT and ACD networks via monitoring systems and UHD, ensuring availability of systems
- Configuration and administration of new business lines / services
- Comply with the ratios/objectives established in the service (KPI, SLA, SolveIT)
- Additional task can be assigned at any time.

**Competencies and professional background**

**Educational Background**:

- Bachelor's Degree in Business IT / Computer Studies or Engineering & Management or similar education
- Several years experience in the 1st level unified communication / ACD support in the BPO/call center market
- Certification ITIL V3 Foundation

**Professional Skills**
- Avaya Certification / Engineer Training; Genesys (Pure Cloud) Certification / Engineer Training or similar education / experiences
- Advanced IT-knowledge
- Social competence and pronounced communication skills
- Independent working style and high commitment
- Comprehensive IT knowledge (PC networks, databases, programming languages, ACD etc.)

**Soft Skills**:

- Problem Solving: Acts in an entrepreneurial way to solve problems and turns obstacles into opportunities.
- Independent working style and high commitment
- High resilience, time flexibility and willingness to travel
- Structured, process-oriented working method and Strong organizational and analytical skills
- Good written and spoken English



  • مصر, Egypt Orange Full time

    The Unified Communications Project Manager, part of ESC service Build team, is an empowered project management role with full end-to-end responsibility to deliver and control results, time, resources and quality for all Voice and Video orders which include Contact Center, Business Talk, Audio Conference, FCC, B2GMS, B2GasS, BTOI, LVS, WTW DI/MT, OVP and...


  • مصر, Egypt Orange Business Full time

    **About the role**: - Provide right on-time, right from first time, configurations of different Microsoft UC/Collaboration/Messaging services on multiple platforms to establish/develop solutions for Orange Business Services customers. - Validate new projects to ensure that all services and solutions implemented based on Orange standards. - Act as the...


  • مصر, Egypt PHARAONIA PHARMACEUTICALS Full time

    Pharaonia Pharma is hiring at its Factory in Borg Al Arab City - Alexandria “Group Internal Communication Supervisor” **Key Accountabilities**: - Develop and implement the yearly internal communication agenda that aligns with the company’s mission and culture and showcases corporate identity through internal and executive channels. - Manage the...


  • مصر, Egypt PHARAONIA PHARMACEUTICALS Full time

    Pharaonia Pharmaceuticals is hiring “Group Internal Communication Section Head” at Cairo Head office. **Key Accountabilities**: - Develop and implement the yearly internal communication agenda that aligns with the company’s mission and culture and showcases corporate identity through internal and executive channels. - Manage the company’s internal...


  • مصر, Egypt AstraZeneca Full time

    Leads Communications function as part of the Corporate Affairs Department to achieve corporate agendas for Egypt Market Cluster through: aligned & consistent communication, strengthening external AZ reputation and sustaining internal awareness of business strategy and progress as well as ensuring alignment with HR in regard to internal Communication. May...


  • مصر, Egypt ICRC Full time

    **What we do**: The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our...


  • مصر, Egypt Capgemini Full time

    **About the Role**: **We are seeking an experienced Voice and Collaboration Engineer to design, implement, and manage robust IP Telephony & VOIP solutions based on Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact center Express (UCCX), Cisco Unified Communications Manager Express, Video, Voice Gateways / Routers...


  • مصر, Egypt Orange Full time

    As a Unified Collaboration Operations Engineer (Level 2), you will be an integral part of our operations team focused on Unified Collaboration (UC) products and services. You will play a crucial role in incident management, change management, and release management, ensuring the seamless operation of UC systems. **Technical Responsibilities**: - Provide...


  • مصر, Egypt Integrated Technology Group Full time

    Integrated Technology Group (ITG) is seeking Marketing & Communication Managers in (Amman - Jordan). Marketing & Communication Manager will be responsible for developing a brand identity and delivering effective marketing and communications. He/ she will manage and maintain the activities and operations of Marketing at ITG, including planning, budgeting,...

  • Network Engineer

    4 months ago


    مصر, Egypt MigrationIT Full time

    **Job Information**: Industry - BankingField - InfrastuctureBudget - EGP 50,000.00Field / Area - NetworksJob Category - Network EngineeringWork Experience - 4-5 yearsCity - New CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Designing and implementing Networking solutions, with consideration for all available technologies and business...

  • Senior Ucc L3 Expert

    4 months ago


    مصر, Egypt Orange Full time

    Provide the required professional technical support within customer operations and support the internal operational entities (level, level2,.. ect) toward faults resolution, changes validation and implementation. - Lead major & complex incidents/problems ensuring resolution & root cause analysis. - Lead and initiate projects resulted from problem management...

  • Senior Strategist

    4 months ago


    مصر, Egypt Top Business Human Resources Full time

    **Responsibilities**: - Lead the development and execution of comprehensive brand and marketing communication strategies for clients, emphasizing creativity and storytelling. - Develop and craft persuasive pitches and proposals to secure new business. - Opportunities, showcasing the agency's creative prowess and strategic thinking. - Conduct in-depth market...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: The Customer delivery Assotiate PM role exists within the Customer delivery portfolio management unit. The Delivery organisation is part of an Agile organisation of squads, tribes and other chapters, which design and deliver enterprise level technology solutions to customers. These solutions primarily consist of Unified Comms, Connectivity,...


  • مصر, Egypt Vodafone Full time

    **What you’ll do**: The Customer delivery Assotiate PM role exists within the Customer delivery portfolio management unit. The Delivery organisation is part of an Agile organisation of squads, tribes and other chapters, which design and deliver enterprise level technology solutions to customers. These solutions primarily consist of Unified Comms,...

  • Senior Data Analyst

    4 months ago


    مصر, Egypt DXC Technology Full time

    **Responsible for**: - Data architecture and logical data models for the bank’s ODS and different legacy systems considering its integration and interfaces. - logical data models for the bank’s governance systems (data warehouse, data lake or other business data repositories). - Business and technical metadata monitoring using ETL integration tools...


  • مصر, Egypt Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Telesales

    4 months ago


    مصر, Egypt Appstairs Full time

    **Key Responsibilities**: - Develop a deep understanding of Appstairs' transformative products and services to effectively communicate their value to potential clients. - Craft and manage targeted proposals that align with client needs and objectives. - Lead strategic outreach to potential clients, focusing on establishing connections with key...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To develop international voice platform as a service to monetize emerging opportunities and enable B2B products by leveraging Vodafone inherent strengths. This role will work closely with Business development, Commercial and Technology teams for a timely execution of developments demands. **Key accountabilities and decision ownership**: -...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To develop international voice platform as a service to monetize emerging opportunities and enable B2B products by leveraging Vodafone inherent strengths. This role will work closely with Business development, Commercial and Technology teams for a timely execution of developments demands. **Key accountabilities and decision ownership**: -...


  • مصر, Egypt Expleo Full time

    Overview: This position is responsible for delivering successful technical solutions, development and support activities. **Responsibilities**: - Participates in the schedule definition, system design, scope definition and development/selection of software solutions. - Works on team or independently to research and define user requirements and understand...