Client Service Manager

2 weeks ago

Mansoura, Egypt Emprego EG Full time

**Kantar Worldpanel**

Kantar is the world's leading data, insights and consulting company, and our Worldpanel colleagues are experts in shopper behavior. Offering continuous monitoring, advanced analytics and tailored solutions for our clients, they help turn purchase behavior into a competitive advantage across a wide range of markets including tech, fashion, telecoms and fast-moving consumer goods.

**Job Details**

**PURPOSE**

Actively manage the client(s) relationship and deliver to the requirements of the contract by being the Key Point of Contact for clients on routine deliverables & requests. Continue to service client requirements by offering good levels of strategic & relevant marketing insights to clients through storytelling and emphasizing applicability of Worldpanel data Contributing to the growth of the clients' business within Worldpanel by identifying potential revenue opportunities from ad-hoc specials, new categories, new initiatives (e.g., Shopper, Expert services, Link Q, etc.) mainly from existing clients

**ROLE DELIVERABES**

**Client Relationship**
- Understand what the client's overall goals and objectives are and the role those different departments / individuals are playing in achieving these and work positively towards developing a trusting business adviser relationship
- Use on-site time to: engage with your clients, develop relationships, seek revenue and as a profile-raising opportunity
- Manage the practical, day to day management of the delivery of the contracted service with respect to the quality, speed, and volume of data along with the servicing they are entitled to
- Implement client best practice, ways of working and role model behaviours to junior team members
- Maintain existing and develop new relationships with clients, seeking to extend your network of valuable contacts beyond the insight team

**Account Handling**
- Be responsible for identifying revenue opportunities and deploying wider Worldpanel services in contributing to overall revenue target
- Contribute to account planning offering ideas for development, Interpret and manage account plans, helping to move the focus from analysis to insight alongside conducting appropriate inductions and training programs with clients
- Anticipate client demands and proactively find solutions, rather than just answering requests
- Communicate effectively with senior management ensuring that they are kept up to date with client issues and developments

**Service Development**
- Keep the client up to date with our service developments
- Create and share best practices and efficient ways of working with other team members

**Basic Data & Tracking**
- Take responsibility for advising on solutions to problems in reports and the reporting process
- Implement changes to regular reports in line with delivery strategy
- Confidently use the more advanced capabilities within Powerview such as level groups, price distributions, etc
- Build a network of contacts within Operations who can help you resolve difficulties with the data or systems if they arise

**Analysis & Insight**
- Develop a good knowledge of your client's macro environment as well as Worldpanel's competitive environment
- Develop a good knowledge of category and brand awareness, and utilise in identifying and explaining key influences on market performance
- Demonstrate insight to clients by highlighting implications to their business & offering actionable recommendations
- Deliver presentations with recommendations that actively seek to meet the objectives of the client's brief

**Team, People & Self Development**
- Take part in own performance management using the online appraisal system
- Take responsibility for workload management and aid your line manager in setting work priorities for junior team members where appropriate
- Assist in coaching junior team members - sharing knowledge, encouraging a culture of learning and positive development
- Discuss your personal development with your line manager and be responsible for ensuring that you complete & implement your PDP - which should include stretch and development objectives

**ROLE CAPABILITIES**
- 4 to 7 years' experience in Market Research
- Analytical skills to support our clients with understanding the market through our data
- Ability to lead and grow client relationships - account handling
- Communicate effectively as well as demonstrate active listening whilst developing appropriate influencing skills
- Demonstrate evidence of developing leadership skills and the ability to motivate others - manage and groom resources
- Good knowledge in marketing

**Country**

Egypt

**Location**

Cairo, Downtown Mall

**Why join Kantar?**

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced tec

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