Employee Services Team Lead

5 days ago


Mansoura, Egypt PepsiCo Full time

**Responsibilities**
- Manage all HR related workflows and transactions for SAP/SuccessFactors within strict time, hence ensuring global data quality and accurate HR records
- Ensure smooth data flow between interfaced systems: EC/KENEXA/myPnD/Learning through daily/weekly audits and take corrective action and process changes as needed
- Manage vendor managed service: all aspects of quality assurance and budget adherence
- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
- Proactively develop and execute plans to improve customer satisfaction with a focus on processes
- Represent technical, functional and customer perspective when taking decisions: Integrate with IT, internal clients and the broader shared services organization
- Manage escalation and takes ownership for ultimate issue resolution
- Ensures team staffing model is updated and partners well internally and externally to ensure strong pipeline of available talent
- Manage and develop of team leaders and broader team: on-boarding, training, process and support documentation and aids to drive optimization and fast-of-the-block assimilation into the team
- Ensure knowledge management platforms are set up and all supporting technologies meet requirements
- Drive a quality focused agenda to ensure that data quality and metrics are key deliverables for all reporting and transactions

**Qualifications**
- Bachelor's degree is required, Business Administration or Management Major is a plus.
- Minimum of 8-10 years’ experience in HRM.
- Prior HR experience as a Generalist or in HR Operations, Talent Management, or any related HR specialty is a must. (Previous Shared Services Knowledge is a plus.)
- Strong understanding and curiosity of the current technology landscape
- Experience in Global environment/Matrix organizations, living and working in several global locations
- Experience influencing functional leaders and decisionmakers
- Ability to develop authentic relationships with a diverse audience of professionals
- Must possess strong people management skills
- Demonstrated track record of strong service delivery
- Technical / Functional Skills & Knowledge of HR Tools and Interfaces
- Experience influencing functional leaders and decisionmakers
- Ability to develop authentic relationships with a diverse audience of professionals
- Must demonstrate executive presence and examples of strategic influence which led to specific solutions with a track record of driving change initiatives, and developing strong client partnerships
- Advanced Excel and PowerPoint skills
- Knowledge and understanding of tool connectivity for smooth data flow: EC / Learning/ SAP HCM
- Service management and ticket management system
- Process management and continuous improvement with a focus on optimization and productivity


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