Telesales Support Officer

7 months ago


مصر, Egypt EGBank Full time

Review, send and receive all documents related to the Telesales department while conducting a periodic follow up on all department correspondences in a timely manner.
Review all the collected documents from the runners for accuracy and completeness and ensure fulfilling any missing items in coordination with the Telesales Team
Review the rejected files by the Credit Risk department, salvage the eligible files for deviation and present it to the relevant supervisor to be discussed with the Risk team.
Maintain efficient I-Score checking in order to ensure external delinquency string and minimum score cut offs are met.
Liaise with the potential customers and the Bank’s relevant departments the account opening process, printing cheques, booking documents and all related steps needed to on-board those customers.
Conduct regular analysis for all the selling programs approved for the sales team and ensure an updates record of the team targets and achievements
Gather feedback from the Telesales Team and customers’ and propose enhancements to the Telesales Head for a better process and to ensure meeting a good customer satisfaction level.
Liaise with the Bank HR and the Outsource companies all new hires needed documents and their on-boarding in alignment with the Telesales Head to ensure that all necessary approvals and documents are fulfilled in a timely manner.


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