Customer Service Team Leader
3 days ago
As the Customer Service Team Leader at Mr. Tailor, you will play a pivotal role in delivering a high-quality experience for our customers. This position is ideal for a passionate leader who can inspire a team to meet and exceed customer service expectations in a fast-paced retail fashion environment. The Customer Service Team Leader will oversee daily operations, support team members in handling inquiries and escalations, and work to continually enhance the customer journey.
**Key Responsibilities**:
- Delegate tasks and set deadlines
- Lead, coach, and develop the customer service team to ensure high levels of performance, motivation, and engagement.
- Oversee customer interactions across all channels, ensuring timely and accurate responses. Handle complex cases and escalations with a focus on resolution and satisfaction.
- Create and implement training programs for new hires and ongoing team development. Conduct regular performance reviews to support team growth.
- Track Key Performance Indicator such as response times, satisfaction scores, and ticket resolution rates. Prepare and present reports to management.
- Monitor customer interactions to maintain high service standards and ensure adherence to company policies.
- Listen to team members’ feedback and resolve any issues or conflicts
Pay: E£6,500.00 - E£8,500.00 per month
Application Question(s):
- What is your salary expectation ?
**Education**:
- Bachelor's (required)
**Location**:
- Maadi (preferred)
Application Deadline: 11/11/2024
-
Corporate Sales Team Leader
6 days ago
المعادي, Egypt PetroApp Full time**Company Overview**: **Position Overview**: The Corporate Sales Team Leader will lead and motivate a team of sales professionals to achieve and set targets and drive growth within the company. This role requires strategic thinking, excellent communication skills, and the ability to foster a collaborative and high-performing sales environment. **Key...
-
Software Development Team Leader
2 days ago
المعادي, Egypt Interact Technology Solutions Full time#InteractTechnologySolutions is hiring “Software Development Team Leader **Responsibilities**: 1.Communicate, track, and monitor development activities to make sure that project is delivered on time with high quality. 2.Manage a team of software designers and software developers to make sure customer scope/requirements are delivered on time. 3.Conduct...
-
Customer Service
2 days ago
المعادي, Egypt outhyre Full timeWork From Home Customer Service Specialist! Are you passionate about helping customers and experienced in the Saudi e-commerce industry? We want YOU! **Position**: Customer Service Chat Specialist **Location**: Remote (Work from Home) **Package**: Attractive Salary + Benefits What We’re Looking For: - Proven experience in customer service within the...
-
Senior QA
2 weeks ago
المعادي, Egypt invygo Full time**Key Responsibilities**: - Quality Assurance: - Identify trends, strengths, and areas for improvement in service quality. - Provide b feedback and actionable recommendations to support agents. - Training & Development: - Design and deliver onboarding and continuous training programs for the customer support team. - Update training materials to reflect...
-
Call Center Team Lead interpretation
24 hours ago
المعادي, Egypt Future Group Full time**Job Descriptions** - Provide Direct Customer Support through various channels. - Improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs) and Manage a team of 25+ interpreters. - Investigate and resolve customer complaints and queries particularly escalated ones. - Provide feedback and support to the Client...
-
English Customer Service
24 hours ago
المعادي, Egypt NAOS Solutions Full timeCairo, Al Qāhirah, Egypt Contact CenterJob detailsApplyJob description **Responsibilities**: - Provide accurate, valid, and complete information using the appropriate methods and tools. - Resolve customer complaints and provide suitable solutions and alternatives within the established time limits. - Follow up to ensure resolution and customer...
-
English Customer Service Representative
3 days ago
المعادي, Egypt naos solutions Full timeKey Responsibilities - Voice Support: Answer inbound calls and make outbound follow-ups, addressing customer inquiries and resolving issues in a professional and friendly manner. - Chat Support: Engage with customers via live chat, providing immediate assistance and a seamless support experience. Work Location NAOS CX, 21 Misr Helwan Agriculture Rd, Maadi,...
-
Customer Service
2 days ago
المعادي, Egypt Xceed Contact Center Full timeXceed is Now hiring English speakers for new account with salary 8000 Gross + Bonus and profit share: Grads only can apply. Rotational shifts 24/7 with 2 days off rotational. Males only. Max age 35 Cairo and Giza residents only. Social and Medical insurance. Location Maadi Technology park Transportation provided for overnight shifts. Overnight...
-
Customer Outreach Specialist
1 week ago
المعادي, Egypt Softtrend Full time**Job Summary**: **Key Responsibilities**: - **Customer Engagement**: Proactively reach out to potential and existing customers to inform them of new products, services, or special promotions. - **Relationship Building**: Develop and maintain positive relationships with customers by listening to their needs and providing tailored solutions. - **Issue...
-
Customer Outreach Specialist
2 days ago
المعادي, Egypt SoftTrend Company Full time**SoftTrend **is hiring Now**:Customer Outreach Specialist (International Accounts)** **Job Summary**: **Key Responsibilities**: - Customer Engagement: Proactively reach out to potential and existing customers to inform them of new products, services, or special promotions. - Relationship Building: Develop and maintain positive relationships with customers...
-
Customer Service Representative
1 week ago
المعادي, Egypt Teleperformance Full time**Company Description** Teleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to support our communities, clients, and the environment. **Role...
-
Customer Experience Associate
7 days ago
المعادي, Egypt Convertedin Full timeAbout us: Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce worldwide. Our...
-
Customer Experience
2 days ago
المعادي, Egypt invygo Full timeYou work efficiently, multitask and address customers with a positive & can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally & externally, especially with our lovely customers....
-
Real-time Management Specialist
1 week ago
المعادي, Egypt Future Group Full timeBe an Integral Part of Our Team as a Call Center Real-Time Manager at Future Group! Future Group, a leader in translation and localization services since 1994, is seeking a dedicated Real-Time Manager for our call center operation. With a presence across North & Latin America, Asia, Europe, and MEA, we offer a thriving environment for career advancement and...
-
Customer Outreach Specialist
7 days ago
المعادي, Egypt Softtrend Full timeJob Summary: Key Responsibilities: - Customer Engagement: Proactively reach out to potential and existing customers to inform them of new products, services, or special promotions. - Relationship Building: Develop and maintain positive relationships with customers by listening to their needs and providing tailored solutions. - Issue Resolution: Address and...
-
Customer Service Representative
1 week ago
المعادي, Egypt Xceed Contact Center Full timeCall center in Maadi Technology park Rotational shifts and off Shift 9 hours including 1 hour break Social and medical insurance 8000 (6400 basic +1600 kpis) Bouns and profit Grads and Males only Cairo and Giza residents only Pay: Up to E£8,000.00 per month
-
Customer Service Representative
4 days ago
المعادي, Egypt Xceed Contact Center Full timeCall center in Maadi Technology park English B1 Rotational shifts and off Shift 9 hours including 1 hour break Social and medical insurance 8000 (6400 basic +1600 kpis) Bouns and profit Grads and Males only Cairo and Giza residents only Pay: Up to E£8,000.00 per month
-
Sales Representative
1 week ago
المعادي, Egypt Interact Technology Solutions Full time**Job Overview** - Conduct market research to find answers about consumer requirements, habits, and trends - Identify prospects, set appointments, make effective qualifying sales calls, and manage after sale services cycle to close new business in all service categories - Make appointments with the company's customers to discuss company's services catalog -...
-
Account Engagement Specialist
7 days ago
المعادي, Egypt Softtrend Full timeJob Summary: Key Responsibilities: - Customer Engagement: Initiate contact with prospects, establish a strong first impression, and build interest in the company’s products and services. - Sales Collaboration: Work closely with the sales team to transition qualified leads, sharing key insights and preparing the account for a smooth handoff. - CRM...
-
English Customer Service Agent
1 week ago
المعادي, Egypt Brassbell For Hospitality Full timeCONCENTRIX ENGLISH Job Details: - Nature of work: Call Center - Benefits: - Salary: 18K Gross - Paid training - Medical and Social insurance - Transportation Provided (door-to-door For Females After 10 pm) - Requirements: - Fluent English At least B2 - Flexibility with the rotational shifts - Graduates only **Working conditions**: - 5 working days ( 2...