Customer Service Team Leader
2 months ago
As the Customer Service Team Leader at Mr. Tailor, you will play a pivotal role in delivering a high-quality experience for our customers. This position is ideal for a passionate leader who can inspire a team to meet and exceed customer service expectations in a fast-paced retail fashion environment. The Customer Service Team Leader will oversee daily operations, support team members in handling inquiries and escalations, and work to continually enhance the customer journey.
**Key Responsibilities**:
- Delegate tasks and set deadlines
- Lead, coach, and develop the customer service team to ensure high levels of performance, motivation, and engagement.
- Oversee customer interactions across all channels, ensuring timely and accurate responses. Handle complex cases and escalations with a focus on resolution and satisfaction.
- Create and implement training programs for new hires and ongoing team development. Conduct regular performance reviews to support team growth.
- Track Key Performance Indicator such as response times, satisfaction scores, and ticket resolution rates. Prepare and present reports to management.
- Monitor customer interactions to maintain high service standards and ensure adherence to company policies.
- Listen to team members’ feedback and resolve any issues or conflicts
Pay: E£6,500.00 - E£8,500.00 per month
Application Question(s):
- What is your salary expectation ?
**Education**:
- Bachelor's (required)
**Location**:
- Maadi (preferred)
Application Deadline: 11/11/2024
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