Community Operations Manager, Egypt

3 weeks ago

Cairo, Egypt Uber Full time

**About the Role**:
At Uber, providing excellent support that establishes trust for riders, partner drivers, merchants, couriers, and eaters - our community - is a core feature of our product experience. We invest in it and believe in providing the highest quality service performed in the most efficient way. We’re looking for a Community Operations Manager to develop and lead our support efforts. This will be a managerial role with a heavy focus on people management, data analytics, and continuous process improvement, so those interested should be excited to demonstrate those skills and be eager to lead.

**What You’ll Do**:

- Be tasked with scaling support in an innovative way at a company that’s growing rapidly and changing constantly
- Proactively lead, motivate, and develop successful teams within a time-sensitive and exciting environment to deliver on operational critical metrics
- Set up career development plans and be responsible for leading a team of Team Leads, helping them develop people management skills. These team members are at the forefront of our business, answering our community’s questions and tending to their needs.
- Dive deep into the numbers and make data-driven decisions and process improvements.
- Be a passionate advocate for all riders and driver partners and answer any questions that come your way in an exciting, fast paced environment
- Be a Subject-Matter Expert (SME) on your team’s processes and policies
- Be responsible for identifying trends within your team's performance as well as overall support trends

**What You’ll Need**:

- Minimum of 3 years of work experience in a fast-paced, high-intensity environment, including at least 2 years of leading teams
- Fluency in English is a must
- You have experience leading large teams and understand how to motivate teams in an exciting and ambiguous environment. You put your team first and are their most passionate advocate
- Exceptional communication skills from communicating updates to your team, to discussing metrics with key partners, or presenting to leadership, you communicate clearly and with a purpose
- A data-driven and analytical approach. You can look at any spreadsheet and know the right questions to ask to get to practical outcomes, and you know how to explain data in a digestible way. You have excellent Excel skills. Bonus points if you have SQL, coding, or programming experience
- Incredible empathy and understanding of both riders and driver partners alike, an excellent advocate for Uber’s users and are passionate about the community experience
- You have exceptional organizational skills, integrity, and great follow-through on tasks
- Curiosity. You love learning how things work and you’re always looking for innovative improvements. You enjoy testing different support strategies and tracking the results

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

  • GM Egypt

    4 weeks ago

    Cairo, Egypt General Motors Egypt Full time

    Internal Communications Develop and manage internal communications strategy and planManage internal communications plan for the Chair and Managing Director of GM Egypt to ensure regular engagement and facetime for open dialogue opportunities.Manage internal communication channels and tools, such as email shots, intranet, newsletters, and social media, to...

  • Senior Manager Engineering Operations, Egypt

    2 weeks ago

    Cairo, Cairo, Egypt Hilton - Regional Office Egypt Full time

    Position Statement:Position requires a Senior Manager Engineering Operations with a minimum of five years' hotel engineering operations leadership experience including experience managing multiple units and luxury properties. The position will oversee hotel engineering operations in Egypt across the current portfolio of operating hotels and pipeline...

  • Senior Manager Engineering Operations, Egypt

    1 month ago

    Cairo, Cairo, Egypt Hilton - Regional Office Egypt Full time

    Position Statement:Position requires a Senior Manager Engineering Operations with a minimum of five years' hotel engineering operations leadership experience including experience managing multiple units and luxury properties. The position will oversee hotel engineering operations in Egypt across the current portfolio of operating hotels and pipeline...

  • Senior Manager Engineering Operations, Egypt

    2 weeks ago

    Cairo, Cairo, Egypt Hilton Full time

    Position Statement:Position requires a Senior Manager Engineering Operations with a minimum of five years' hotel engineering operations leadership experience including experience managing multiple units and luxury properties. The position will oversee hotel engineering operations in Egypt across the current portfolio of operating hotels and pipeline...

  • Senior Manager Engineering Operations, Egypt

    1 month ago

    Cairo, Cairo, Egypt Hilton Full time

    Position Statement:Position requires a Senior Manager Engineering Operations with a minimum of five years' hotel engineering operations leadership experience including experience managing multiple units and luxury properties. The position will oversee hotel engineering operations in Egypt across the current portfolio of operating hotels and pipeline...

  • Operations Manager

    2 weeks ago

    Cairo, Cairo, Egypt OUSTA Full time

    If you are willing to join one of the hottest startups in Egypt, located in the heart of Cairo in the most exciting technology hub "The GrEEK CAMPUS", with a great office and work environment, and team spirit, then OUSTA is the right choice. OUSTA is committed to help people move easier through connecting them with professional drivers to provide them with...

  • Community Manager

    4 weeks ago

    Cairo, Egypt Hyde Park Full time

    Key accountabilities and decision ownership: Manage and monitor community management daily operations to create livable and desirable living zones up to standards with all needed services in order to achieve customer satisfaction.Manage, monitor and coach community team performance to ensure operational efficiency and compliance with agreed standards.Monitor...

  • Community Manager

    2 weeks ago

    Cairo, Cairo, Egypt Hyde Park Full time

    Key accountabilities and decision ownership: Manage and monitor community management daily operations to create livable and desirable living zones up to standards with all needed services in order to achieve customer satisfaction.Manage, monitor and coach community team performance to ensure operational efficiency and compliance with agreed standards.Monitor...

  • Senior Manager

    4 weeks ago

    Cairo, Egypt chalhoub group Full time

    Senior Manager - HR Operations EgyptAdminister benefits programs such as life, health insurances, vacation, sick leave, leave of absence, and employee assistanceAdvise management on appropriate resolution of employee related issuesAssign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal...

  • Communications Manager

    2 weeks ago

    Cairo, Cairo, Egypt Al Futtaim Egypt Full time

    Responsibilities:Create informative and interesting press releases, press kits, newsletters, and related marketing materials.Develop and implement effective communication strategies that build customer loyalty programs, brand awareness, and customer satisfaction.Prepare detailed media activity reports.Plan and manage the design, content, and production of...

  • Communications Manager

    3 months ago

    Cairo, Egypt Al Futtaim Egypt Full time

    Responsibilities:Create informative and interesting press releases, press kits, newsletters, and related marketing materials.Develop and implement effective communication strategies that build customer loyalty programs, brand awareness, and customer satisfaction.Prepare detailed media activity reports.Plan and manage the design, content, and production of...

  • GM Egypt

    2 weeks ago

    Cairo, Cairo, Egypt General Motors Egypt Full time

    Internal CommunicationsDevelop and manage internal communications strategy and planManage internal communications plan for the Chair and Managing Director of GM Egypt to ensure regular engagement and facetime for open dialogue opportunities.Manage internal communication channels and tools, such as email shots, intranet, newsletters, and social media, to...

  • Operations Director, Egypt Eras

    2 weeks ago

    Cairo, Cairo, Egypt Abt Associates Full time

    The World at AbtSolving the world's most pressing issues and improving the quality of life for people worldwide is what we do every day at Abt Associates. Creating a more equitable world is no small task, but we are driven by big challenges.We are a team of 3,000+ people in over 50 countries working in unison and focused on the bigger picture. Only by...

  • Regional Director of Sales Operations Egypt

    1 week ago

    Cairo, Egypt Hilton - Regional Office Egypt Full time

    DescriptionAs Regional Director of Sales Operations Egypt, you will lead the development and implementation of strategic sales plans that maximize profitability for owned and operated hotels, with an objective to achieve hotels’ budgeted revenue, increase RevPAR Index and market share targets. Success in this specific leadership position means focusing on...

  • Customer Success Specialist

    3 months ago

    Cairo, Egypt Grand Community Full time

    Extensive experience in customer success management and contact center operations.Proficiency in CRM software, call center technologies, and data analysis tools.Excellent communication and interpersonal skills, with the ability to build rapport and establish fruitful relationships with clients

  • Regional Director of Sales Operations Egypt

    1 week ago

    Cairo, Cairo, Egypt Hilton - Regional Office Egypt Full time

    As Regional Director of Sales Operations Egypt, you will lead the development and implementation of strategic sales plans that maximize profitability for owned and operated hotels, with an objective to achieve hotels' budgeted revenue, increase RevPAR Index and market share targets. Success in this specific leadership position means focusing on the business...

  • Operations Manager

    3 months ago

    Cairo, Egypt amazon egypt Full time

    - Own deployment of Continuous Improvement of network standards, in collaboration with MENA Process Owners, MENA ACES and local Process Managers- Monitor operations of the assigned sites and suggest & deploy improvements- Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information...

  • Senior Manager

    4 weeks ago

    Cairo, Egypt Chalhoub Group Full time

    Latecoere is looking for you! Join our teamwork as Program Management Oficer II/ AIM OF THE POSITION Assists the Program Management Team and the business workload and contracts (POs) in their administrative tasks: input and modification of order books, creation of OET in the ERP, realization of purchase requisitions, archiving of contracts (POs). III/...

  • Afreximbank Manager Communications Events Events Management Service Cairo Egypt

    4 weeks ago

    Cairo, Egypt CA Global Headhunters Full time

    CA Global Headhunters has been retained by the Afreximbank based in Cairo Egypt to recruit for this position. For more information on the Afreximbank please visit their website . Should you meet the minimum requirements and wish to apply for the position please apply directly to CA Global Headhunters. Reference Number: CEBLR17 Responsibilities: ...

  • Operations Manager

    3 months ago

    Cairo, Egypt MAJID AL FUTTAIM Egypt Full time

    Responsibilities:Leadership, Planning & DeliveryEnsures the smooth operation of the cold side areas, (Slope, and Snow Park).Works closely with the Head of Operations Manager to secure topline, bottom-line revenues, policies, procedures and setting the Key Performance Indicators for each department.Ensures the development and maintenance of best practices...