Community Operations Manager, Egypt
2 days ago
**About the Role**:
At Uber, providing excellent support that establishes trust for riders, partner drivers, merchants, couriers, and eaters - our community - is a core feature of our product experience. We invest in it and believe in providing the highest quality service performed in the most efficient way. We’re looking for a Community Operations Manager to develop and lead our support efforts. This will be a managerial role with a heavy focus on people management, data analytics, and continuous process improvement, so those interested should be excited to demonstrate those skills and be eager to lead.
**What You’ll Do**:
- Be tasked with scaling support in an innovative way at a company that’s growing rapidly and changing constantly
- Proactively lead, motivate, and develop successful teams within a time-sensitive and exciting environment to deliver on operational critical metrics
- Set up career development plans and be responsible for leading a team of Team Leads, helping them develop people management skills. These team members are at the forefront of our business, answering our community’s questions and tending to their needs.
- Dive deep into the numbers and make data-driven decisions and process improvements.
- Be a passionate advocate for all riders and driver partners and answer any questions that come your way in an exciting, fast paced environment
- Be a Subject-Matter Expert (SME) on your team’s processes and policies
- Be responsible for identifying trends within your team's performance as well as overall support trends
**What You’ll Need**:
- Minimum of 3 years of work experience in a fast-paced, high-intensity environment, including at least 2 years of leading teams
- Fluency in English is a must
- You have experience leading large teams and understand how to motivate teams in an exciting and ambiguous environment. You put your team first and are their most passionate advocate
- Exceptional communication skills from communicating updates to your team, to discussing metrics with key partners, or presenting to leadership, you communicate clearly and with a purpose
- A data-driven and analytical approach. You can look at any spreadsheet and know the right questions to ask to get to practical outcomes, and you know how to explain data in a digestible way. You have excellent Excel skills. Bonus points if you have SQL, coding, or programming experience
- Incredible empathy and understanding of both riders and driver partners alike, an excellent advocate for Uber’s users and are passionate about the community experience
- You have exceptional organizational skills, integrity, and great follow-through on tasks
- Curiosity. You love learning how things work and you’re always looking for innovative improvements. You enjoy testing different support strategies and tracking the results
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
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