National senior Operations Manager

2 days ago

Cairo, Egypt Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Role Accountabilities**:

- Recommend and oversee the budget for the business unit operations and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of cost reduction are identified, and performance improvement opportunities are realized.
- Lead and manage the Operations department while ensuring the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all activities are carried out in an efficient and effective manner to meet and exceed objectives.
- Provide inputs to the development of the overall division strategy and participate in developing the business unit strategy in line with the vision, mission, and business objectives of the company.
- Deliver the Operations Management strategy for the portfolio of assets while ensuring contractual commitments are successfully met.
- Manage the effective achievement of the business unit’s objectives through leading the Operations team by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates’ and the business unit’s performance.
- Develop and monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, customer expectations, and expectations from suppliers/service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability.
- Monitor service delivery performance and lead the evaluation of suppliers’ performance within CFC to ensure the selection of appropriately qualified service providers/ contractors at the optimum price in order to deliver the expected quality of service.
- Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to BMS, chillers, generators, HVAC, etc.).
- Manage customers’ expectations through clear communication and a transparent work attitude in order to be consistent and develop strong customer relationships.
- Escort customers on weekly tours within the premises/ facilities, listen to any feedback or complaints they might have and delegate any work needed to the subordinates in order to provide customers with the necessary civil, mechanical, electrical, etc. support and maintenance support.
- Manage the implementation and improvement of policies, guidelines, and processes for contract management and administration to ensure standards are set so that all business requirements are fulfilled while delivering a quality service to customers in line with the corporate strategy.
- Revising contracts’ scope of work, renewing the contract while recommending changes, conducting pricing, and negotiating the contract with the customer while coordinating the Terms & Conditions of the contract with the commercial department.

**Role Qualifications**:

- Bachelor's degree in Engineering.
- 10-15 years of experience in Operations and Facilities Management.
- Strong knowledge of electromechanical systems.
- Good knowledge of HSE requirements for electrical systems operation & maintenance.
- Experience in operations of large-scale developments.
- Experience in handling service providers.
- Experience in handling emergency cases and conducting communications in a calm manner.

**About Al-Futtaim Group Real Estate**
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, con

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