Technical Support Engineer

Provide technical point of contact for customers’ incidents. Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Ø Document all troubleshooting and...

1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most appropriate ‘next step’...

Technical Support Engineer 1 (Server Team) Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable...

**J**ob Description**: - Responsible for following projects Installation and POC with our partners. - Ensures the regular & proper verification, performance, implementation for already exist and new projects. - Conduct training sessions for partners/clients on newly installed hardware products. - Validates system functionality by executing the operational...

**Responsibilities**: - Work Scope: MEA Region - Problem Escalation Handling: 1)Handle issues escalated by hotline L2 agents, customer service centers, and door-to-door engineers ;provide solutions to the issues. 2) Provide remote and real-time guidance and support for frontline maintenance engineers and quick location and solutions for onsite engineers....

**RSA - Technical Support Engineer 1** RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology...

**Who we are**: Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in...

Senior Advanced Support Engineer for Oracle Financial (eBS and Fusion projects) ACS-22000658 **Applicants are required to read, write, and speak the following languages**: English, Arabic **Preferred Qualifications** **Responsibilities** - ** **Works with the client to understand requirements, functionality and business processes** - ** **Translate...

#New_Launching_Account Teleperformance is #Hiring a Technical support specialist for the USA Market, will be in charge of handling the customers queries regarding our services, introducing the customers to our products and services, handling their billing inquiries, and solve their problems Requirement: - Fluency in English is a must. - Grads...

I am looking for English speakers for a "US" Technical Support account with 8500 Net. Technical background is a MUST Fluency in English Flexible with rotational shifts 24/7 Graduates, gap, and dropouts Transportation back trip only Location New Cairo Profit Share Career path If interested and u meet the requirements please Dm me or fill out the...

**About the role**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level...

Senior Support Engineer - Identity Management ACS Consultant-230001R6 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Our Team** Advanced Customer Services (ACS) is looking for experienced **Oracle Identity Governance - JAVA developer** with hands on experience in JAVA...

Details Required Experience 2 Department Business Operations & Support Services Career Level Position Location Cairo / Alexandria **Skills**: - Sql server Networks Requirements and responsibilities ***: - Answer inbound calls to support department - Triage and escalate prioritize support tickets and calls when needed - Identify issues defined by...

Project Technical Lead Are you interested to join the world’s leader in Pervasive Data Intelligence and be part of Teradata Consulting Team. We are looking for someone who enjoys staying abreast of new technologies that may be relevant to future solutions whilst maintaining a balance of supportability, simplicity, and ease of delivery and...

**The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry. Our Global Support organization supports...

Creates and executes development plans through gathering requirements to meet business-changing needs and requirements. - Responsible for managing technical risks through creating department plans to deliver high-quality software services to the community. - Maintain quality standards of all software by designing new features and enhancements to expand the...

**Technical Promotion Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

**About the role**: - Perform service changes for internal security administration platforms. - Own and carry out the rollout of new releases for security solutions. - Act as a Technical Operation Owner of new releases. - Create, modify and revoke security employes access control. **About you**: Must have: - B.Sc. degree in Computer/Communications...

Job Description: - Expert on multiple switches, especially FIS. - Expert in implementation/development of H2H using many ISO 8583 protocol flavors. - Conducting various Certifications/Mandates for international and local card schemes (Mastercard, VISA, Local Switches (123), CUP and JCB). - Knowledge of Mobile Payment solution NFC technology. - CMS...

**About the role**: **Senior Application Support and Cloud Operations Engineer** **Mission**: Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level technical support and...