Senior Application Support and Cloud Operations

2 weeks ago


Mansoura, Egypt Orange Business Services Full time

**About the role**:
**Senior Application Support and Cloud Operations Engineer**

**Mission**:
Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis):
**Technical responsibilities**:

- Handle, diagnose and route in real-time incoming trouble tickets
- Responsible for 2nd level technical support and escalation
- Communicate planned/unplanned outages to end users
- Provide workarounds for major issues until permanent fix is delivered
- Providing L2 support for the cloud infrastructure

**Functional responsibilities**:

- Representing the team with different stakeholders within the organization
- Having full autonomy within the team

**About you**:
**Functional Skills**:

- Excellent troubleshooting skills
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management
- Autonomy to work on different issues

**Technical Skills**:

- Operating system administration & scripting (Windows, Linux)
- Database administration (Oracle, Sybase, SQL Server, MySQL)
- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
- Continuous delivery tools (Dockers, Kubernetees, Ansible )

Good experience in working in agile and devops is a plus

Good understanding of network protocols (CCNA is a plus)

ITIL foundation knowledge (certificate is a plus)

**Educational background**:
B.Sc. in computer science or equivalent

Fluent in English

Fluent in French is a plus

At least 4 years of experience working within the IT field

**Additional information**:
**Department**:
Customer Marketing& Innovation

**Contract**:
Regular


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