Senior Customer Service and Quality Assurance Agent

**Main Job Duties**: - Monitor inbound & Outbound calls and evaluate agents' performance concerning the quality of service offered through all channels. - Provide clear insight into performance drivers and the levers which impact performance. - Perform mystery calls to ensure accurate and consistent information delivery to the customers. - Manage auditing...

**Main Responsibilities: - ** - Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness. - Review, highlight and report process levels gaps and areas of opportunities. - Validate, track and ensure accurate and detailed feedback is uploaded for every monitored transaction. - Observe, perform and...

**Boost Your Career as a Quality Assurance Specialist with Our Growing Team!**: Are you passionate about ensuring the highest standards of quality in customer service? Future Group, a global leader in translation and localization services since 1994, is looking for a meticulous and analytical Quality Assurance Specialist to join our team. With a worldwide...

Company Description Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide...

**Do you value quality or quantity? Would you be able to follow, evaluate, and improve the quality standards of a project?** As a Quality Assurance Analyst, you are part of the Operations team, the center of our business. Within the role, you will be a bridge between our agents and clients. You will work to improve the quality of work of agents working on a...

**About Zeal**: Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a POS terminal (payment card machine), physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a...

Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest...

Main Responsibilities: - Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness - Review, highlight and report process levels gaps and areas of opportunities - Validate, track and ensure accurate and detailed feedback is uploaded for every monitored transaction - Observe, perform and realize...

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...

**About Us**: Join one of the leading Translation & Localization Companies in the world! Future Group Company is leading the localization market since 1994 with global subsidiaries serving North & Latin America, Asia, Europe, and MEA. We're currently expanding our team globally, join our global team in our new journey now! **Job Summary**: - Ensure that...

iSchool is currently seeking a detail-oriented and experienced Sales Quality Assurance specialist to join our team. As a Sales Quality Assurance specialist, you will play a critical role in ensuring the quality of our sales processes and customer interactions. You will be responsible for monitoring and evaluating sales calls, providing feedback and coaching...

**Job Summary**: - Customer Support Agent is responsible for clients _I _after sales technical support. - He is responsible to ensure the proper functioning of all vehicles’ tracking systems by keeping continuous contact with the customers. **Responsibilities**: - Checking and ensuring the units proper functionality on daily basis. - Reporting to the...

**Job description** - Understand, maintain and deploy organizational standard processes and procedures. - Evaluate the adherence of projects' processes and work-products in accordance with Avelabs standard processes. - Coordinate planning and performing quality assurance review audits. - Participate in following up quality findings to ensure their closure. -...

Company Description **Homzmart** is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement. **Job Description**: - Monitor inbound and outbound...

Quality Assurance Specialist **Quality Assurance Specialist, Cairo** Bringing smiles is what we do at TTECfor you and the customer. As a Quality Assurance Specialist working onsite in Cairo, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...

Baron Hotels & Resorts Egypt, is a leading boutique chain management group that was established in 1980. The signature brand comprises 4 properties in Egypt; Baron Cairo, Baron Resort Sharm El Sheikh, Baron Palms Sharm El Sheikh (adults only) and Baron Palace Sahl Hasheesh, all developed to reflect the group’s philosophy in providing unforgettable...

Who We Are: Kontoor Brands, Inc. (KTB) is the parent company of Wrangler®, Lee® and Rock & Republic®, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina,...

Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...

Nok Human Capital is hiring " Customer Service agents " for different languages: - Attractive package - Excellent up to Fluent English level - Excellent up to Fluent Portuguese - Males and Females - 2 Days off - Locations: ( Salah Salem - Maadi ) **Salary**: E£10,000.00 - E£18,000.00 per month

**About company**: StatsBomb was founded in January 2017 to provide data, analytics and consultancy to football teams, media, and has grown into a global multi-sports data and analytics SAAS provider. StatsBomb are well known in the sports analytics industry for providing unique insights into the game of football and have developed a strong brand synonymous...