Quality Assurance Specialist

6 months ago


مصر, Egypt Giza Systems Full time

**Main Responsibilities:

- **
- Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness.
- Review, highlight and report process levels gaps and areas of opportunities.
- Validate, track and ensure accurate and detailed feedback is uploaded for every monitored transaction.
- Observe, perform and realize processes improvement initiatives and deliver results.
- Monitor, validate and raise violations for issues impacting customer and business with the followed violations process.
- Create, share and provide timely floor dipstick reports on new briefing and updates.
- Provide, transfer and present a timely feedback to agents according to the repeated mistakes or any new service
- Prepare, execute and provide variance reporting to the department HOD.
- Track, follow up and assure the compliance of the corrective actions.
- Ensure compliance to monitoring and feedback process by Meeting audit targets.
- Maintain confidentiality in all matters related to work and information.
- Perform any other duties assigned Call monitoring and evaluation.

**Job Requirements:

- **
- Bachelor’s degree in business administration, Quality Assurance or any related field.
- Minimum 1 - 3 year of experience in the same field.
- Relevant Professional Certification (six sigma, Lean sigma etc.) is preferred.
- Flexibility and Openness to Change
- Communication
- Customer Focus and Results Orientation
- Teamwork - Accountability - Initiative
- Delegation and coaching - Leadership

Pay: E£11,000.00 - E£18,000.00 per month

Application Question(s):

- What is your expected salary?
- We must fill this position urgently. Can you start immediately?

**Experience**:

- Quality Assurance: 1 year (preferred)



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