Technical Solutions Coordinator
5 months ago
**Role purpose**:
To be responsible for the team’s guidance and performance on deliveries of all Global services within East/West EU and Channel Islands - responsible to ensure on time delivery to the agreed delivery date - responsible to escalate to all the relevant parties in the case of delay. Take lead to support team on a day to day basis. Support team in process development and new Product support so that team is comfortable with the Global processes. Technical trouble shooting guiding to the team for deliveries and circuit testing before handover to the customers. Assist Global Provide EU Manager in team reporting, escalation, expedite and risk management of deliveries in respective areas and projects. Order Manage a reduced volume of orders especially on new product development thus assisting in the creation of Local Work Instructions for the team.
**Core competencies, knowledge and experience**:
- Excellent communication skills both written and verbal
- Excellent organisational skills
- Ability to plan ahead and organise own workload within own responsibilities
- Ability to adjust to work load peaks that can occur in an aggressive sales environment
- Problem analysis and a creative approach to issue resolution
- Manage team and support them on performing day to day activities.
**Key accountabilities and decision ownership**:
- Make sure Global Order Manager raising of official orders towards suppliers within SLA
- Make sure Process for Operating Model & working relationship with Vodafone Opcos/3rd party supplier and new Vendors is well defined for team to work with them for customer deliveries.
- Make sure DOT is met as per agreed expectations
- Make sure Regional cessation management done without revenue Leakage
- Make sure e2e delivery of all Global Products managed effectively by the team
- Process, Governance and Interfaces with cross functional teams ( Internal & External for improvements
**Must have technical / professional qualifications**:
- English written/Spoken High B2
- Business or equivalent qualifications desirable
- At least two years customer facing experience
**#_VOIS #MoveWithUs**:
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