IT Operations Assistant Sc, L5
1 week ago
**.**:
**About WFP**:
The United Nations World Food Programme is the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change. Food assistance extends well beyond the traditional view of “food aid” as transfers of food commodities to hungry people.
It seeks not only to save lives and protect livelihoods in the short term, but also to combat the root causes of hunger in the medium and long term for a world with zero hunger.
**Organizational Context**:
These jobs are found in Country Offices (COs), Regional Bureau (RBs) and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or Information Technology Officer, or the designate. At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.
**Why Work at WFP?**:
**SAVING & CHANGING LIVES ❤**
Make a difference, and the world will notice.
We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.
**GLOBAL COMMUNITY**
Build bridges that unite people across the world.
Being part of a global, diverse, and multicultural community like WFP, will continuously expose you to new ideas and perspectives.
How we deliver our mission in a deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.
**UNLIMITED POSSIBILITIES**
Unlock possibilities you never thought you'd find.
WFP goes anywhere it is needed and does whatever it takes to get the job done.
**LIFE-CHANGING EXPERIENCE**
Reach beyond yourself and discover your true potential.
WFP offers the kind of life-changing experiences you’re unlikely to find in many other organizations.
**Join us to make a difference.**
**Watch this video to learn more about WFP; the 2020 NOBEL PEACE PRIZE LAUREATE**
**Job Purpose**:
To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.
**Key Accountabilities**:
1. Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.
2. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
3. Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up to date.
4. Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed **standards and deadlines, to support** the effective delivery of services.**
**5. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.**
**6. With support of **senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.**
**7. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.**
**8. Responsible **for maintaining information records such as updating web pages and statistical **databases to ensure the information is current and well **organized**.**
**9. Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.**
10. Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
11. Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
12. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
**Additional Job Requirements**:
13- Carry out backend system and hardware (DC Servers & Enterprise storage) configuration, management and maintenance.
14- Carry out backend infrastructure (Core Switches, Firewalls, PBX, LAN, WLAN, VLAN) configuration, management and maintenance.
15- Identify user needs, analyze data and produce accurate reports to recommend IT solutions to support informative decision-making.
16- Monitor technology reliability, identify user needs, analyze data and produce accurate reports to recommend IT solutions to support.
17- Ensure Systems & Links availability
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